Anna Kirkman
Burnsville,NC
Summary
Executive Administrative Assistant skilled at offering high-level administrative support to senior-level staff. Proficient in travel management, expense tracking and accurate data entry into specialized state and local information systems. Expertly assists executive team using exceptional communication and organizational skills, efficiently demonstrating impeccable skills in managing complex functions that require stellar multi-tasking abilities. Exceeds expectations and performs well with minimal supervision to meet demanding objectives. Dedicated, dependable, and quick-learning team player with effective communication and administrative skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant to Sheriff
Yancey County Sheriff's Office
01.2021 - Current
- Maintained confidentiality when handling sensitive information, protecting confidential and sensitive information with discretion and tact.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance processes.
- Handled administrative tasks, managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Assisted in event planning efforts, executing successful fundraising functions.
- Managed records accuracy and retention for annual state audits.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Increased productivity with implementation of digital tools for increased speed and accuracy of documenting emergency calls.
- Processed travel expenses and reimbursements to facilitate training and onboarding for incoming officers and staff.
- Used advanced and specialized software to prepare documents, reports, and presentations.
- Updated and maintained confidential databases and records to file state paperwork for physical and digital employee records,
- Managed mail, both incoming and outgoing correspondence and faxes.
- Volunteered to help, off-duty, with special projects of varying degrees of complexity.
Administrative Lieutenant - Executive Assistant
Yancey County Sheriff's Office
06.2017 - Current
- Evaluated officer performance regularly, offering constructive feedback and identifying areas for improvement or further training needs.
- Maintained orderly operations during critical incidents by assuming command responsibility as needed.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on legal requirements applicable to law enforcement agencies.
- Enhanced department efficiency by streamlining administrative processes and implementing new procedures.
- Upheld highest standards of professionalism within department by modeling exemplary behavior, promoting accountability among officers, and addressing any instances of misconduct or deviation from established expectations.
- Reduced response times for emergency calls by coordinating communication between officers and dispatch personnel.
- Managed scheduling, payroll, and personnel records for team of 30+ officers to ensure accurate documentation.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted internal investigations, ensuring compliance with department policies and maintaining high ethical standards among officers.
Telecommunications Supervisor
Yancey County Sheriff's Office
06.2017 - Current
- Supervised team of 15 employees and provided training focused on maximizing overall performance.
- Created positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in dispatch department.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Conducted regular audits on dispatch call logs, identifying discrepancies and recommending corrective actions when necessary.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Maintained, updated, and detailed records of calls in physical and electronic database.
- Ensured accurate data entry with detailed information, by monitoring and tracking dispatch communication systems to assure accurate timestamps in records created by all staff members.
- Managed budgetary responsibilities for dispatch team, carefully monitoring expenses to ensure fiscal goals were achieved without sacrificing operational efficiency or quality of service delivered.
- Managed conflict resolutions with citizens, officers and other team members to encourage professional relationships and promote respect.
Dispatcher - Sheriff's Office
Yancey County Sheriff's Office
03.2012 - Current
- Answered emergency phone calls, emergency and non-emergency radio traffic assisting law enforcement officers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assisted law enforcement officers with criminal and fugitive warrant service by checking national, state and local warrant records.
- Directed, dispatched, routed, and tracked full shift of law enforcement officers and vehicles.
- Maintained accurate records of all dispatched calls, improving data entry and tracking for future analysis.
- Provided exceptional service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new dispatchers on protocols, contributing to well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to overall success of department.
- Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
- Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Stayed up-to-date on relevant trends and best practices through continued education and professional development opportunities.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Contributed to public safety initiatives through active participation in community events and outreach programs.
- Developed and implemented call for service policies and procedures.
Store Manager
Main Street Carpet
03.2006 - 03.2012
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
No Degree - Health And Human Services
Ashford University
San Diego, CANo Degree - Computer Literacy
Mayland Community College
Spruce Pine, NCHigh School Diploma -
Mountain Heritage High School
Burnsville, NC06.1989
Skills
- Office Management
- Information Confidentiality
- File Management
- Spreadsheet & Report Creation & Tracking
- Document Preparation & Reporting
- Travel Coordination, Planning & Arrangements
- Event & Project Coordination
- Social Media Management
- Strong Problem Solver
- Advanced MS Office Suite - Excel, Word, Publisher, Powerpoint, Teams, OneNote and OneDrive
- Multi-line phone proficiency
- Mail Management
- Human Resources Management (HRM)
- Analytical Thinking
Accomplishments
Achieved Intermediate Telecommunicator Certification Status.
Certification
- Intermediate Telecommunicator Certification
- Division of Criminal Information Network Certified
- National Criminal Information Center (NCIC) Certified
- Certified National, State and Local Sex Offender Registry Administrator
- Certified Project Lifesaver Administrator
- Certified to Issue Concealed Carry Permits for Local County citizens in State of North Carolina
- Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteImportant To Me
Work from home optionWork-life balanceCareer advancementQuote
If Not Now...Then When...Don't Procrastinate...Go For IT
Anna Kirkman
Timeline
Executive Administrative Assistant to Sheriff
Yancey County Sheriff's Office
01.2021 - Current
Administrative Lieutenant - Executive Assistant
Yancey County Sheriff's Office
06.2017 - Current
Telecommunications Supervisor
Yancey County Sheriff's Office
06.2017 - Current
Dispatcher - Sheriff's Office
Yancey County Sheriff's Office
03.2012 - Current
Store Manager
Main Street Carpet
03.2006 - 03.2012
No Degree - Health And Human Services
Ashford University
No Degree - Computer Literacy
Mayland Community College
High School Diploma -
Mountain Heritage High School
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