Summary
Overview
Work History
Skills
Timeline
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Anna Kiscoan

Omaha,NE

Summary

Results-driven Collections Analyst at Yahoo Inc with strong communication and problem-solving skills. Successfully managed a $140MM portfolio, enhancing collection rates. Proficient in Excel for data analysis, I fostered relationships across teams to streamline processes and improve compliance, achieving significant reductions in past due balances.

Diligent Customer Service Coordinator with solid background in managing deductions processes and resolving outstanding accounts. Proven ability to resolve open deductions through effective communication and proactive follow-ups.

Strong researcher with top-notch follow-through and meticulous attention to detail.

Experienced with deduction practices and utilizes negotiation skills to achieve favorable outcomes and maintain positive client relationships. Track record of success in reducing deduction balance.

Overview

20
20
years of professional experience

Work History

Collections Analyst

Yahoo Inc
10.2019 - 05.2025
  • Managed $140MM account portfolio focusing on reducing 90+ past due balances using Excel vlookups and pivot tables to identify invoice discrepancies.
  • Analyzed delinquent accounts to identify trends and develop effective collection strategies.
  • Collaborated with cross-functional teams to streamline collections processes and enhance overall efficiency.
  • Led initiatives to improve collection rates through targeted outreach and customer engagement techniques.
  • Developed comprehensive reports detailing account statuses, aging balances, and recovery efforts for stakeholders.
  • Conducted regular audits of collections processes to ensure compliance with company policies and regulations.
  • Designed training materials for new hires, focusing on collections procedures and system navigation skills.
  • Enhanced client relationships through professional communication and negotiated settlements in difficult situations.
  • Collaborated with sales and accounting departments to resolve billing disputes promptly.

Sr Trade Analyst

Treehouse Foods
05.2016 - 09.2018
  • Reviewed and analyzed customer deductions ensuring the validity of the deduction and submitted for processing with all relevant documentation.
  • Managed accrual agreements for complex and large customers from inception through end of agreement validity dates to ensure accurate accruals and customer compliance of agreements to reduce deductions issues.
  • Performed monthly and quarterly audits of customer agreements and balances to ensure agreements were in accordance with terms of the contract.
  • Created excellent relationships with customers, internal sales team and brokers quickly and accurately to resolve trade agreement issues in order to avoid deductions.
  • Member of cross functional process team designed to review current policies and to identify possible policy and procedure improvements.

Trade Spending Analyst

ConAgra Foods
11.2006 - 05.2015
  • Collaborated with deductions analysts, internal sale team and broker sales force to clear customer deductions.
  • Maintained, updated and disseminated accurate sales performance tracking reports to internal and external customers.
  • Reviewed and approved customer requests for deviated pricing based on pre-determined company parameters and collaborated with internal sales team and brokers to deliver approved pricing quotes to customers.
  • Input customer trade deals into Blacksmith for accurate accruals and deduction management.

Customer Service Coordinator

ConAgra Foods
05.2005 - 11.2006
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responsible for all aspects of order to cash process for assigned customer accounts mainly focused on researching and validating customer deductions and communicated with customers to to resolve invalid deductions.
  • Collaborated with internal teams and external vendors for repayment of invalid deductions and to verify overage, shortage and damage claims by customers.
  • Assisted in the development of training materials and conducted training sessions for new customer service coordinators.
  • Participated in special project teams focused on analyzing and identifying process improvement for deduction processing.

Skills

  • Strong communication skills
  • Account reconciliation
  • Conflict resolution techniques
  • Problem-solving capacity
  • Collection software
  • Decision-making
  • Relationship building
  • Goals and performance
  • Account review
  • Proficiency in Excel

Timeline

Collections Analyst

Yahoo Inc
10.2019 - 05.2025

Sr Trade Analyst

Treehouse Foods
05.2016 - 09.2018

Trade Spending Analyst

ConAgra Foods
11.2006 - 05.2015

Customer Service Coordinator

ConAgra Foods
05.2005 - 11.2006

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Anna Kiscoan