Summary
Overview
Work History
Education
Skills
Coaching Youth Sports
Timeline
Hi, I’m

Anna Kloss

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enjoy working with people,and offering assistance where needed.

I have medical claim knowledge , as well as Medical Finance knowledge.

Overview

31
years of professional experience

Work History

Novitas Solutions

Provider Advocate
11.2018 - Current

Job overview

  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.

Self

In Home Daycare
04.2015 - 10.2018

Job overview

  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Organized different types of activities to enhance physical and intellectual development.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Communicated positively with children and guardians.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Played games, worked on puzzles and read books to young children.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Helped children learn how to complete small chores appropriate for age level.

SAS Merchandising

Team Lead
07.2012 - 04.2015

Job overview

  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Directed and supervised team of 5 engaged in store resets.
  • Time keeping of all team members
  • Store walks with the Manager
  • Prepared daily work assignments for my team

Hertz-A-Crete Construction

Office Manager
08.2006 - 07.2015

Job overview

  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

Loyalton Of Creekview

Med Tech
03.2007 - 03.2010

Job overview

  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
  • Communicated with patients and families to obtain patient medical histories and vital information.
  • Interviewed patients to obtain medical history and chief complaints.

Holy Spirit Hospital

Unit Secretary
03.1997 - 04.2006

Job overview

  • Managed incoming calls and directed to appropriate department.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Answered phone calls and messages for physicians on the Tele Floor, medical facility, scheduling appointments and handling patient inquiries.

Education

Hacc
Harrisburg,Pa

Nursing, CNA Classes / Emergency Medicine from Medical
06.1999

University Overview

  • Taught the class on Aids Education ,and the Science Concept behind the development of the disease. Prepared a Skit, and drawling of how it contracted to better help the retention of the information learned

Lower Dauphin High School
Hummelstown, PA

High School Diploma
06.1993

University Overview

  • Extracurricular Activities: Cheerleader, Wrestling Manager, Field hockey, Volleyball
  • Professional Development: Taught ,and studied the learning process of Mentally Handicap - Math, English, Work skills

Skills

  • Self-Motivated
  • Flexible and Adaptable
  • Attention to Detail
  • Problem-Solving
  • Data Entry
  • Teambuilding
  • Active Listening
  • Decision-Making

Coaching Youth Sports

Coaching Youth Sports

I love to see the Kids grow in both their abilities and as a team , and the fostering of new friendships. Currently Coaching Youth basketball for Creekview , and will be Coaching in the spring for Carlisle Diamonds Girls Softball.

Timeline

Provider Advocate
Novitas Solutions
11.2018 - Current
In Home Daycare
Self
04.2015 - 10.2018
Team Lead
SAS Merchandising
07.2012 - 04.2015
Med Tech
Loyalton Of Creekview
03.2007 - 03.2010
Office Manager
Hertz-A-Crete Construction
08.2006 - 07.2015
Unit Secretary
Holy Spirit Hospital
03.1997 - 04.2006
Hacc
Nursing, CNA Classes / Emergency Medicine from Medical
Lower Dauphin High School
High School Diploma

Similar Profiles

CREATE PROFILE
Anna Kloss