Anna Knapp
Aurora,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Senior Technical Administrative Assistant/RFC Coordinator
SNC (Sierra Nevada Corporation)
03.2020 - Current
- Duties include administration jobs in the Certification department including filing, organizing events and meetings, and helping maintain a steady workflow by assisting Certification Engineers in STC work and document reviews
- Requesting drawing approvals from Unit Members, putting Requests for Conformity together and send to the ODA Administrator for approval
- Coordinating with Program Managers on conformity requirements
- Safeguarded sensitive information through diligent adherence to company data security protocols.
- Enhanced team productivity by providing comprehensive technical support and troubleshooting assistance.
- Assisted in training new employees on company software, policies, and procedures to ensure consistent performance standards.
- Facilitated communication between departments, ensuring timely resolution of technical issues and smooth operations.
- Supported project teams by preparing technical documents, reports, and presentations in a timely manner.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
PSE
USPS
03.2019 - 03.2020
- Duties include sorting mail, throwing parcels, dock operations, dispatching carriers, collection of mail and parcels, training new employees, customer service
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Streamlined workflow by keeping a clean work environment free from hazards and following safety protocols at all times.
Operations Technician
Allosource
02.2010 - 02.2019
- Duties include processing life saving and enhancing products made from cadaver tissue, washing, drying, wrapping, sterilizing, and distributing equipment for bone and tissue processes
- Increased overall productivity with effective communication between team members and various departments.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
Education
Associates of Occupational Studies - Therapeutic Massage
Heritage College
Denver, CO12.2007
High School Diploma -
Aurora Central High School
Aurora, CO05.2003
Skills
- Typing 50 words a minute
- Multi-tasking
- Organization
- Microsoft Word
- Excel
- Powerpoint
- Teams
- Customer service
- Filing
- Filling orders
- Meeting planning
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Attention to Detail
- Excellent Communication
- Reliability
- Organizational Skills
- Office Administration
- Microsoft Office
- Data Entry
- Scheduling and calendar management
- Inventory Control
- Adaptability
- Administrative Support
- Administrative background
- Microsoft Office Suite
- Writing reports
- Recordkeeping
- Event Planning
- Meeting Arrangements
- Excel spreadsheets
Additional Information
Secret Clearance obtained
Timeline
Senior Technical Administrative Assistant/RFC Coordinator
SNC (Sierra Nevada Corporation)
03.2020 - Current
PSE
USPS
03.2019 - 03.2020
Operations Technician
Allosource
02.2010 - 02.2019
Associates of Occupational Studies - Therapeutic Massage
Heritage College
High School Diploma -
Aurora Central High School
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