Anna Knox
Great Falls,MT
Summary
Experienced Cascade County Detention/Transport Officer focused on safety of Officers, Inmates and members of the public during transports locally and throughout the state. Treat all inmates with dignity and respect while holding strong boundaries no matter the circumstances that led them to incarceration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transport Officer
Cascade County Sheriff’s Office
01.2022 - Current
- Responsible for scheduling and organizing transports to and from Cascade County.
- Responsible for getting Inmates to court and medical appointment sin a timely order.
- Responsible for maintaining safety and security of Inmates as well as citizens in Cascade County.
- Responsible for maintaining control of inmates in public settings
- Firearms qualified in October 2022
- Responsible for acting as Bailiff if one is not available at the courthouse.
- Read warrants and remand inmates from other facilities accordingly.
- Efficiently use radio system to talk with CCSO Dispatch on same frequency as CCSO Deputies.
Detention Officer
Cascade County Sheriff’s Office
01.2021 - Current
- Booked in Inmates, including fingerprinting them and entering charges.
- Determined where new inmates would be housed based off inmate safety, facility needs and security purposes.
- Maintain control of inmates using verbal skills and reasonable use of force
- Handle inmate payroll spreadsheets to ensure every inmate working gets paid correctly and on time.
- Obtain and maintain MLEA POST certification
- Conduct disciplinary hearings for inmates as a Disciplinary Hearing Officer.
- Use the Zuercher program to Book inmates and look up any necessary information.
- Conduct cell searches, area searches and property searches.
- Use and update excel sheets.
- Perform pat searches under the guidelines of the CCSO policy
Airport Agent
SkyWest Airlines
11.2019 - Current
- Assist in training new airport agents, sharing expertise on best practices for customer service and operational efficiency within the role.
- Maintain up-to-date knowledge of relevant airline policies and procedures, enabling quick resolution of any passenger concerns or questions during the check-in process.
- Marshall aircraft in and out of ramp area
- Load and unload luggage, airfreight on and off aircraft
Seasonal Staff-Ice Technician
Great Falls IcePlex
02.2020 - 09.2023
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Utilized QuickBooks to manage money collected during events and open skate sessions
Security Officer
Security Pros
01.2019 - 01.2021
- Provided security for many well-known businesses.
- Handled keys and security alarms codes to many buildings.
- Deal with individuals who are apparently mentally ill.
- Good time management to ensure I made it to every building every night.
- In charge of supervising other security officers and their routes.
- Wrote reports on a nightly occurrence describing what I observed.
- Made sure company issued equipment was not mistreated.
Rink Manager
Cascade Indoor Sports
01.2017 - 08.2018
- Scheduled rink time for various user groups, minimizing scheduling conflicts while maximizing facility usage.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Helped staff customize plans for specific groups based on age or ability level.
- Made money drops per safety requirements
- Locked up at closing time ensuring all staff and patrons were out of the facility as well as making sure the facility was set up for opening the next day.
Skate Guard
Cascade Indoor Sports
01.2014 - 01.2017
- Served as a helpful resource for patrons seeking information on additional programs or offerings at the facility, promoting awareness of available services and generating increased interest in related activities.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Boosted overall safety levels with thorough inspections of skates and equipment before each use, identifying any potential issues that may pose risks to patrons.
- Refereed roller hockey games and operated scoreboard during skating competitions.
- Coached roller hockey for a variety of age groups
- Assisted in shutdown of skating rink and managed set up for next day use.
Education
High School Diploma -
Mountain View High School
Bend, OR06-2018
Skills
- First aid/CPR AED certified
- Taser 7 certified
- Firearms Qualification
- State of Montana Corrections/Detention Officer Basic Certified
- Transportation planning
- Documentation management
- Safe driving practices
- Dependability and honesty
- Valid Driver's license
- Safety procedures
Accomplishments
- Achieved Certificate of Achievement through effectively helping to manage one suicide attempts and three Fentanyl overdoses requiring emergent transports during one at the Cascade County Jail.
- Located and stopped one thousand Fentanyl pills from coming into the Cascade County Detention Center.
Certification
CDOB-MLEA 2022
DPSST (security) 2019
Firearms 2022
Pepperball Launcher 2021
Taser 7 2023
Narcan Training 2024
CPR/First Aid 2025
Timeline
Transport Officer
Cascade County Sheriff’s Office
01.2022 - Current
Detention Officer
Cascade County Sheriff’s Office
01.2021 - Current
Seasonal Staff-Ice Technician
Great Falls IcePlex
02.2020 - 09.2023
Airport Agent
SkyWest Airlines
11.2019 - Current
Security Officer
Security Pros
01.2019 - 01.2021
Rink Manager
Cascade Indoor Sports
01.2017 - 08.2018
Skate Guard
Cascade Indoor Sports
01.2014 - 01.2017
High School Diploma -
Mountain View High School
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