Anna Kokosinski
Cumberland,MD
Summary
Dynamic and bilingual professional with a proven track record at UPMC, enhancing guest satisfaction and maintaining high sanitation standards. Excelled in multitasking and organization across roles, from housekeeping to daycare assistance and secretarial duties. Demonstrates exceptional communication skills and a commitment to efficiency, significantly contributing to workplace productivity and client service excellence.
Overview
9
9
years of professional experience
Work History
Housekeeper
UPMC (University of PIttsburgh Medical Center)
10.2021 - Current
- Uphold high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximize efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhance guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engage with guests on room requirements and amenities to promote overall satisfaction.
Daycare Assistant
Debbie's Little's
08.2019 - 10.2021
- Planned and implemented the daily schedule of developmentally appropriate activities for a classroom group of children.
- Gathered and prepared materials needed for lessons and activities each day.
- Work with the Administrator/Director to help meet the needs of children with high support needs.
- Maintain progress records and portfolios on the emotional, physical, social and intellectual development of the children in the classroom.
Secretary
Hartford and Sons Construction
02.2018 - 11.2018
- Administered all new and current customer accounts.
- Managed over 30 incoming calls, emails and faxes per day from customers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Daycare Assistant
Cenne Maluchy Opieka Dzienna
05.2015 - 08.2015
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Penn Foster
Online Program 05.2017
Skills
- Multitasking
- Organization
- Activities planning
- Customer/patient services
- Communication
- Ability to work independently
- Time management
- Bilingual in Polish
Timeline
Housekeeper
UPMC (University of PIttsburgh Medical Center)
10.2021 - Current
Daycare Assistant
Debbie's Little's
08.2019 - 10.2021
Secretary
Hartford and Sons Construction
02.2018 - 11.2018
Daycare Assistant
Cenne Maluchy Opieka Dzienna
05.2015 - 08.2015
High School Diploma -
Penn Foster
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