Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Kopelzon

Carlsbad,CA

Summary

Experienced and self- confident customer service professional with a strong track record in building client relationships and resolving compex issues. Seeking to bring proven communication skills, problem solving expertise to Sedgwick Insurance Company, enhancing and contributing to the company's reputation for quality and care.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Customer Relationship Manager

Hydroscand Group
10.2020 - 08.2024
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
  • Provided exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.

Marketing Director

Hydroscand Group
10.2015 - 10.2020
  • Built strong relationships with industry professionals and influencers.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Directed trade show participation, maximizing exposure for company products and services.

Sales Manager

Hydroscand Group
08.2011 - 10.2014
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Identified and pursued new business opportunities, explored new markets, customers, and sales channels.

Supply Chain Manager

Hydroscand Group
08.2009 - 08.2011
  • Developed strong vendor relationships to ensure timely delivery of goods and maintain high-quality standards.
  • Oversaw demand planning, purchasing, and logistics.
  • Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
  • Risk management in supply chain issues and transportation disruptions

Administrative Office Manager

Lordship Investment
08.2008 - 08.2009
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Oversaw the day-to day administrative operations of the office
  • Managed clients interactions and satisfaction
  • Ensured everything ran smoothly and the team had the support to succeed in their roles

Education

Charles University in Prague 1st Medicine Faculty
Prague, Czech Republic
08.2003 - 08.2005

BBA - Business Economy And Management

Prague Univerity of Economics And Business
Prague, Czech Republic
07.2009

Skills

    Customer Relations

    Research and due diligence

    Business Administration

    Problem-Solving

    Decision-Making

    Strategic Planning

    Negotiation

    Positive Attitude

    Teamwork and Collaboration

    Multitasking Abilities

Languages

Russian
Native or Bilingual
Ukrainian
Professional Working
Czech
Professional Working
English
Professional Working

Timeline

Customer Relationship Manager

Hydroscand Group
10.2020 - 08.2024

Marketing Director

Hydroscand Group
10.2015 - 10.2020

Sales Manager

Hydroscand Group
08.2011 - 10.2014

Supply Chain Manager

Hydroscand Group
08.2009 - 08.2011

Administrative Office Manager

Lordship Investment
08.2008 - 08.2009

Charles University in Prague 1st Medicine Faculty
08.2003 - 08.2005

BBA - Business Economy And Management

Prague Univerity of Economics And Business

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Anna Kopelzon