Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Korets

AUBURN,WA

Summary

From working two years in retail, I honed my ability to connect with people, solve problems, and provide excellent customer service. Now, as a dispatcher, 1 leverage those skills to coordinate efficiently and ensure everything runs smoothly with directing drivers and containers from ports through out Seattle and Tacoma.

I'm passionate about organization, teamwork, and staying calm under pressure.

Overview

5
5
years of professional experience

Work History

Drayage Dispatcher

NFI Industries
11.2022 - Current
  • Coordinate daily port operations across Seattle and Tacoma, directing drivers and containers to ensure smooth and efficient workflow.
  • Provide customer service and support to port services, carriers, and drivers by resolving issues quickly and effectively.
  • Serve as a liaison between multiple stakeholders, fostering clear communication and strong working relationships.
  • Troubleshoot and solve operational challenges within the ports to maintain timely and accurate container movement.

Retail Associate

Nordstrom Rack
07.2020 - 07.2022

During my two years in retail, I developed strong customer service and communication skills by assisting customers, handling inquiries, and ensuring a positive shopping experience. In addition to my in-store responsibilities, I helped coordinate projects focused on the stores layout design, I managed the store's social media account, creating engaging content, and promoting sales and events. This dual role allowed me to blend my interpersonal skills with creativity and digital marketing expertise, contributing to both customer satisfaction and brand growth.

Education

Auburn Mountain View Highschool
Auburn, WA
06.2022

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Schedule management
  • Route planning
  • Schedule coordination
  • Call handling
  • Multitasking Abilities
  • Organizational skills
  • Microsoft office

Languages

Ukrainian
Native or Bilingual

Timeline

Drayage Dispatcher

NFI Industries
11.2022 - Current

Retail Associate

Nordstrom Rack
07.2020 - 07.2022

Auburn Mountain View Highschool
Anna Korets