ANNA KOVALCHUK
Salem,Oregon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Public Service Representative
Secretary of State office
Salem, OR
11.2023 - Current
- Assisted customers with navigating through the website for online services.
- Ensured that all customer requests were handled promptly and professionally.
- Provided technical assisastance to customers filing in online application. This included high level trouble shooting of switching browsers, clealring cache, clearifying and clearing system error messages to complete application.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Processed payments for various services and fees via cash, check, or credit card transactions.
- Adhered to departmental policies and procedures related to customer service practices.
- Performed data entry of client information into the database system.
- Responded to emails from clients regarding their inquiries or concerns.
- Participated in training sessions to remain current on company policy changes.
Church Secretary
Transformation Center Church International
Portland, OR
03.2016 - Current
- Prepared correspondence, reports, memos and newsletters for church events.
- Scheduled meetings, conferences and appointments with members of the congregation.
- Attended weekly worship services and provided administrative support as needed.
- Created invoices for donations received by the church.
- Coordinated travel arrangements for church members attending religious retreats or conventions.
- Provided secretarial assistance to pastors during special projects or events.
- Entered contributions into accounting software program on a monthly basis.
Financial Clearance Specialist
Salem Hospital
Salem , OR
10.2018 - 11.2023
- Conducted interviews with applicants to verify information provided on their security clearance forms.
- Provided guidance and assistance to other departments regarding proper procedures for obtaining and maintaining a valid clearance level.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
- Processed authorization requests from referring physicians in a timely manner.
- Assessed potential referral delays due to lack of prior authorization from insurance carriers.
- Ensured that all referral activities were compliant with applicable regulations.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in database.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
Education
High School Diploma -
Mckay High School
Salem, OR06-1997
Skills
- Strong interpersonal skills
- Data Verification
- Quality Control
- Data Analysis
- EPIC, BERI, Outlook, SalesForce, Coverge use
- Professional Demeanor
- Payment Processing
- Administrative support
- Safeguarding confidential information
- Organizational Skills
Languages
Russian
Native/ Bilingual
Timeline
Public Service Representative
Secretary of State office
11.2023 - Current
Financial Clearance Specialist
Salem Hospital
10.2018 - 11.2023
Church Secretary
Transformation Center Church International
03.2016 - Current
High School Diploma -
Mckay High School
Similar Profiles
William MurrayWilliam Murray
Examiner / Investigator at Secretary of State officeExaminer / Investigator at Secretary of State office
Tia MasonTia Mason
Program Specialist III at MS Secretary of State OfficeProgram Specialist III at MS Secretary of State Office
Jesslyn SkinnerJesslyn Skinner
Commissioned Texas Notary at Secretary Of State OfficeCommissioned Texas Notary at Secretary Of State Office