Open To Work
Anna Krohn
Customer Service Representative
Tracy,CA
Work Preference
Summary
Proactive individual with a strong focus on customer service and a track record of improving satisfaction levels. Demonstrated problem-solving skills and ability to build strong relationships with clients and colleagues. Seeking to apply these skills in a remote customer service position.
Overview
8
8
years of professional experience
Work History
Private Caregiver
Personal Residence
Tracy, CA
01.2022 - Current
- Enhanced patient satisfaction scores by 25% over six months through active listening and personalized care approaches, fostering strong relationships with clients and their families.
- Assessed client care requirements and daily function support, ensuring customized assistance.
- Documented comprehensive records of services and client milestones enhancing continuity of care.
Material Handler
AAFES Exchange
Lathrop, California
04.2019 - 08.2020
- Streamlined truck loading and unloading processes to improve workflow continuity.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards, increasing productivity by 15%.
- Ensured accurate record-keeping by meticulously documenting all material transactions and movements.
Retail Sales Associate
Harbor Freight Tools USA
Tracy, CA
09.2017 - 10.2018
- Spearheaded store loyalty program, enrolling new members and detailing benefits to enhance customer engagement, resulting in 10% increase in membership enrollment within 3 months.
- Improved customer satisfaction by providing individualized assistance and tailored product recommendations.
- Fostered supportive work atmosphere through effective team collaboration and prompt resolution of challenges.
Education
Bachelor of Arts - Sociology
University of California
Santa Cruz, CASkills
- Client management
- Effective communication
- Active listening
- Conflict resolution
- Problem solving
- Team collaboration
- Time management
- Task prioritization
- Adaptability
- Negotiation skills
- Computer skills
- Empathy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Private Caregiver
Personal Residence
01.2022 - Current
Material Handler
AAFES Exchange
04.2019 - 08.2020
Retail Sales Associate
Harbor Freight Tools USA
09.2017 - 10.2018
Bachelor of Arts - Sociology
University of California