Anna Krohn
Tracy,CA
Summary
Highly analytical, communicative, and collaborative professional with a proven ability to adapt seamlessly to new environments. Committed to contributing to team success and continuously developing professional skills. Recognized for maintaining a positive attitude and strong dedication to continuous learning and personal growth.
Overview
23
23
years of professional experience
Work History
In Home Caregiver
Private Residence
02.2021 - Current
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented vitals, behaviors, and medications in client medical records.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided mobility assistance such as walking and regular exercising.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Materials Handler
AAFES
04.2019 - 11.2020
- Increased revenue by 15%, enhancing operational efficiency and leading improvement initiatives
- Maintained accurate and up-to-date records and documentation, inspected items, and managed/verified inventory computations
- Aligned materials specifications with work order information, investigating discrepancies and handling damages and shortages
- Recorded shipment data and verified manifests, invoices, orders, and incoming/outgoing shipments
Logistics Flow Associate
Harbor Freight Tools USA
08.2017 - 10.2018
- Enforced operational excellence in a demanding and fast-paced environment, providing organized planning and accurate stocking methods
- Reviewed procedures, ensured optimal compliance with policies, and facilitated logistical operations
- Increased operational efficiency by 15%, establishing a collaborative culture among workers and managers and solving problems
- Prepared accurate records and reports and informed designated employees and departments of items and problems
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Advised customers on merchandise selection and performed inventory management
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and the physical capabilities of facilities
- Reported on progress and ran various aspects of the financial management to increase effectiveness
- Listened to customer needs and desires to identify and recommend optimal products.
- Actively listened to customers needs, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Actively engaged customers to provide general assistance and information on store merchandise. W c
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Assistant Manager
Dunn Edwards
06.2011 - 11.2013
- Exceeded monthly sales goals by 20%, driving excellent customer service and improving client retention
- Applied performance data to evaluate operations, forecast needs, and meet annual KPI targets
- Directed and supervised the sales staff and monitored sales activities while counseling employees and hiring, training, and evaluating personnel
- Reinforced safety, health, and security regulations, planned budgets, and authorized payments and merchandise returns
- Conducted work schedules, assessed inventory and sales records, and examined purchases products
- Determined consumers’ needs and demands as well as conferred with company officials to develop methods and procedures that increased sales, expanded markets, and promoted the business
- Formulated pricing policies for merchandise, according to profitability requirements, and established credit policies and operating procedures
- Coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and implemented strategies to increase sales and profitability.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Vehicle Acquisition Supervisor
Enterprise Holdings Inc.
06.2003 - 11.2009
Education
BA - Sociology
Skills
- Administrative Support
- Quality Control
- Qualitative and Quantitative Analysis
- Customer Service Reporting
- Database Management
- Strategic Planning
- Policy Compliance
- Conflict Resolution
- Creative problem solving
- Verbal and written communication
- Account management
- Time management
- Customer service
- Multi-task management
- Complaint resolution
- Process and procedure development
- Project management
- Goal setting and achievement
- Customer relationships
- Workflow efficiency
- Deadline adherence
- Self-motivated and disciplined
- Data entry
- Multitasking and organization
- Quality control
- Attention to detail
- Team collaboration
- Active listening
- Problem-solving abilities
- Interpersonal communication
- Analytical thinking
- Organizational skills
- Planning production
- Operational efficiency
- Adaptability
- Analytical skills
- Relationship building
- Reliability
- Self motivation
- Interpersonal skills
- Positive attitude
- Teamwork and cooperation
- Workflow optimization
- Task prioritization
- Cross-functional collaboration
- Organization and prioritization
- Records management
- Inventory management
- Critical thinker
- Self-motivated and independent
- Performance improvement
- Receiving procedures
- Invoice processing
- Team leadership
- Data security
- Effective communication
- Order processing
- Workflow management
- Customer relationship management
- Data management
- Strong interpersonal skills
- Safety regulations
- Task coordination
- Maintains confidentiality
- Collecting information
- Data accuracy
- Meticulous attention to detail
- Verifying data accuracy
- Document processing
- Administrative support specialist
- Professional and mature
- File management
- Deadline oriented
- Customer consulting
- Typing proficiency
- Professional telephone demeanor
- Retail sales customer service
- Business development
- Conflict mediation
- Conflict resolution
- Route management
- Prioritization
- Positive and professional
- Negotiation strategies
- Customer education
- Client relations
- Punctuality and reliability
- Documentation
- Adaptability and flexibility
- Decision-making
- Customer relations
- Strategic sales
- Dispute resolution
Timeline
In Home Caregiver - Private Residence
02.2021 - Current
Materials Handler - AAFES
04.2019 - 11.2020
Logistics Flow Associate - Harbor Freight Tools USA
08.2017 - 10.2018
Assistant Manager - Dunn Edwards
06.2011 - 11.2013
Vehicle Acquisition Supervisor - Enterprise Holdings Inc.
06.2003 - 11.2009
University of California - BA, Sociology