Zachary Hopwood
Summary
Operations and customer service professional with experience in warehouse operations, inventory management, sales support, and customer service. Proven ability to coordinate daily operations, build strong customer relationships, and support efficient team performance in fast-paced environments. Recognized for reliability, strong communication skills, and a hands-on approach to leadership and problem-solving.
Overview
2027
2027
years of professional experience
Work History
Warehouse Operations Associate
SCP Distributors, POOLCORP
Jacksonville, FL
05.2024 - Current
- Forklift Operation: Operate forklifts and pallet jacks safely, conduct daily equipment inspections, maintain required certifications, and report safety concerns to supervisors.
- Truck Loading: Load and unload delivery trucks while maximizing trailer and truck space utilization to support daily distribution schedules.
- Order Fulfillment: Pull, fill, pack, and stage high-volume orders for daily delivery and customer pickup in a fast-paced warehouse environment.
- Inventory Control: Manage heavy-volume inventory flow by completing over 1,900 documented bin location moves within a four-month period using digital tracking systems to maintain accurate inventory records.
- Customer & Logistics Support: Work with supervisors, sales teams, and customers to coordinate pickups, deliveries, and resolve order discrepancies.
- Warehouse Operations: Maintain a clean, organized, and safe warehouse environment while following company safety standards.
Warehouse Associate
Coffee Perks
Jacksonville, FL
07.2023 - 05.2024
- Equipment Operation: Operated forklifts, pallet jacks, and other material-handling equipment while following company safety procedures.
- Distribution Support: Loaded and unloaded delivery vehicles and replenished route trucks to support daily distribution operations.
- Order Fulfillment: Picked, packed, labeled, and prepared wholesale and retail orders for shipment and local delivery.
- Shipping & Receiving: Received and processed incoming shipments of coffee beans, packaging materials, and warehouse supplies.
- Inventory Control: Performed inventory organization, stock rotation, and cycle counts to maintain product freshness and inventory accuracy.
- Warehouse Operations: Maintained a clean and organized warehouse environment while following workplace safety standards.
Warehouse Operations Associate
Mid-Atlantic Roofing Supply
Kernersville, North Carolina
05.2022 - 06.2023
- Equipment Operation: Operated forklifts and pallet jacks to move and organize roofing materials weighing up to 75 pounds.
- Delivery Support: Assisted delivery drivers with unloading and staging roofing materials at residential and commercial job sites.
- Transportation & Loading: Loaded delivery trucks and customer vehicles, securing roofing bundles to prevent shifting during transport.
- Inventory Management: Verified inbound and outbound order quantities against pick tickets to ensure customers received correct materials. Counted roofing supplies, including shingles, underlayment, roof vents, and accessories, to maintain accurate stock levels.
- Shipping & Receiving: Unloaded incoming supplier shipments and staged materials in designated warehouse bays for efficient retrieval.
- Warehouse Operations: Kept aisles clear, swept floors, and stacked pallets properly to maintain a safe and organized work environment.
Assembly Line Machine Operator
Gilbarco Veeder- Root
Greensboro, NC
01.2022 - 05.2022
- Component Assembly: Assembled mechanical and electrical fuel system components using work instructions, diagrams, and production specifications.
- Quality Control: Performed visual inspections throughout assembly processes to ensure products met manufacturing standards.
- Production Support: Met daily assembly targets in a fast-paced manufacturing environment while maintaining attention to detail.
- Material Handling: Handled and transported materials, components, and finished products while following workplace safety procedures.
- Team Collaboration: Worked with team members and supervisors to resolve production issues and support daily operations.
- Workplace Organization: Maintained a clean and organized work area while following company safety and quality standards.
Supervisor
Dunkin' Donuts
Shrewsbury, Pennsylvania
2020 - 11.2021
- Shift Leadership: Led daily shift operations and directed team members in a busy, high-volume restaurant environment.
- Customer Service: Assisted customers, prepared food and beverages, and processed payments accurately in a fast-paced setting.
- Employee Training: Trained and coached new hires on customer service standards, food safety guidelines, and daily operating procedures.
- Workflow Coordination: Assigned tasks and monitored workflow to maintain order accuracy and minimize customer wait times.
- Issue Resolution: Addressed customer concerns and resolved operational issues to support a positive guest experience.
- Store Operations: Managed cash drawers, performed opening and closing procedures, and monitored inventory levels while following company policies.
Skills
- Team Leadership
- Customer Service
- Employee Training & Development
- Communication & Relationship Building
- Problem Solving
- Sales & Customer Support
- Warehouse Operations
- Inventory Management
- Logistics Coordination
- Order Fulfillment
Relocation
Planned relocation to Central Pennsylvania, Summer 2026
Education & Training
- Equipment Experience: Proficient in operating Sit-down Forklifts, Stand-up Pallet Jacks, Moffett Forklift, and Manual Jacks.
- Tools & Technology: Digital Inventory Tracking Systems, RF Scanners, shipping and receiving tools.
- Safety Standards: Workplace Safety Compliance, Daily equipment inspections, and Heavy Lifting Techniques.
- Education: High School Diploma – Susquehannock High School, Glen Rock, PA
Timeline
Warehouse Operations Associate
SCP Distributors, POOLCORP
05.2024 - Current
Warehouse Associate
Coffee Perks
07.2023 - 05.2024
Warehouse Operations Associate
Mid-Atlantic Roofing Supply
05.2022 - 06.2023
Assembly Line Machine Operator
Gilbarco Veeder- Root
01.2022 - 05.2022
Supervisor
Dunkin' Donuts
2020 - 11.2021