Anna K. Sonker

Security Ambassador

Seneca Niagara Resort & Casino

Niagara Falls

03.2022 - Current

Monitored guest activity to ensure safety and compliance with policies.
Collaborated with team members to address security concerns effectively.
Conducted regular patrols of the resort and casino premises.
Responded promptly to incidents, providing immediate assistance as needed.
Assisted in training new security staff on procedures and protocols.
Implemented emergency response plans during critical situations.
Maintained accurate logs of incidents and actions taken daily.
Engaged with guests to promote a safe and welcoming environment.
Issued parking permits to authorized personnel after verifying credentials.
Provided friendly customer service and assistance to guests in a professional manner.
Conducted regular security patrols of the facility, checked for suspicious activity, and reported any safety or security issues immediately.
Monitored CCTV cameras, identified potential threats, and took corrective action as needed.
Greeted visitors upon arrival at the facility, directed them to their destination, and provided helpful information about local attractions.
Stayed up-to-date with current laws governing private security operations in order to ensure compliance with applicable regulations.
Ensured that all visitors followed facility rules and regulations.
Assisted in event setup and tear down and monitored crowd control during large events at the facility.
Performed daily maintenance checks on equipment used by Security Ambassadors such as radios and flashlights.
Responded quickly to emergency situations and provided appropriate medical attention when necessary.
Interacted with law enforcement officers during investigations involving criminal activities on the premises.
Verified credentials of personnel entering the premises, inspected vehicles entering the property, and maintained logs of vehicle entry and exit.
Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Escorted individuals requiring personal protection to provide safe transport to specified locations.
Explained security protocols to employees and guests to promote readiness for emergency situations.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Maintained high levels of alertness throughout shifts.
Warned persons of rule infractions or violations and evicted violators from premises.
Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Addressed problems quickly and reported clear information while working under minimal supervision.
Assisted in monitoring access points throughout the facility including entrances and exits, elevators, stairwells.
Investigated complaints from customers regarding safety or security concerns.
Provided support for other departments within the organization if requested.
Inspected bags and containers brought into the facility for prohibited items according to established guidelines.
Displayed excellent communication skills when interacting with staff members or customers regarding security-related matters.
Identified any suspicious persons onsite; detained them until law enforcement arrived when necessary.
Maintained a safe environment by enforcing safety protocols such as wearing protective gear.
Prevented unauthorized persons from accessing restricted areas by checking identification cards or using other methods of verification.
Organized training sessions for new Security Ambassadors on policies and procedures related to their job duties.