ANNA KUBIAK
Eagan,MN
Summary
Detail-oriented and analytically driven professional with a background in customer service, inventory management, and demand forecasting. Skilled in supporting operational planning through data analysis, efficient resource allocation, and collaborative problem-solving. Proven ability to manage high-volume responsibilities, communicate effectively across teams, and maintain adaptability in evolving environments. Seeking to leverage strong planning, organizational, and forecasting capabilities in a data-focused, entry-level inventory or business planning role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cleary Lake Veterinary Hospital
Prior Lake, Minnesota
11.2024 - Current
- Managed high volumes of client interactions, appointments, and communications, ensuring accurate service delivery and data integrity.
- Analyzed service trends and historical data to support scheduling, inventory use, and service optimization.
- Maintained detailed records to support business planning and forecast updates.
- Worked cross-functionally with teams to meet client needs and implement efficient solutions.
- Handled objections and concerns with professionalism and clarity, educating clients to ensure satisfaction and retention.
Facility Manager
Gotham Stables
Hampton, Minnesota
03.2024 - Current
- Communicated effectively with clients delivering updates on horse progress and addressing any concerns resulting in a 95% client satisfaction rate.
- Coordinated inventory procurement and monitored usage data to inform planning and reduce excess.
- Created seasonal demand forecasts and supply plans based on historical consumption patterns.
- Supervised team scheduling and task alignment with business operations.
- Engaged with internal teams and clients to optimize resource availability and support strategic goals.
Equestrian Instructor
Self-employed
Woodbury, MN
02.2024 - Current
- Developed individualized care and resource management plans, aligning scheduling and supply needs with operational goals.
- Forecasted inventory and resource requirements using behavioral and environmental data.
- Delivered clear, skill-appropriate instruction to clients and evaluated progress toward training objectives.
- Collaborated with clients to implement improvements in facility operations and resource use.
Support Staff
True North Ranch
Hastings, Minnesota
04.2023 - Current
- Delivered exceptional customer service by providing knowledgeable assistance to clients, fostering long term relationships.
- Conducted routine facility checks and maintenance, contributing to a 20% reduction in operational disruptions.
- Assisted with training programs for new hires, ensuring smooth onboarding and consistent implementation of best practices.
- Collaborated with veterinary and farrier teams to ensure the health and well-being of the horses, demonstrating strong team work and communication skills.
- Managed feed and supply inventory, optimizing storage solutions and maintaining accurate records.
Education
Bachelor of Science - Psychology
University of Minnesota - Twin Cities
Minneapolis, MN05.2024
Skills
- Inventory Management & Allocation
- Demand Forecasting & Data Analysis
- Vendor & Stakeholder Communication
- Microsoft Excel
- Forecast Modeling & Scenario Planning
- Resource Optimization
- Planning & Decision-Making
- Cross-Functional Collaboration
- Clear Verbal and Written Communication
- Initiative & Leadership
Accomplishments
- 4th place at Children's Hunter Finals at the Pennsylvania National Horse Show- 2017
- 1st place at Children's Hunter Finals at Washington International Horse Show- 2017
Timeline
Customer Service Representative
Cleary Lake Veterinary Hospital
11.2024 - Current
Facility Manager
Gotham Stables
03.2024 - Current
Equestrian Instructor
Self-employed
02.2024 - Current
Support Staff
True North Ranch
04.2023 - Current
Bachelor of Science - Psychology
University of Minnesota - Twin Cities
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