Anna K. Wood

• Facilitated individualized care plans to enhance client well-being in home settings.
• Assisted clients with daily living activities, including bathing, dressing, and meal preparation.
• Monitored client health metrics and reported changes to family and healthcare providers.
• Developed individualized care plans tailored to specific client needs and preferences.

Directed comprehensive project delivery of SFS framing, sheathing, and exterior envelope components. Coordinated with architects, structural engineers, and general contractors to resolve design and site issues effectively. Oversaw SFS envelope projects, ensuring seamless transitions from design coordination through fabrication to on-site installation.

• Coordinated with subcontractors and suppliers to streamline procurement processes and enhance efficiency.
• Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.

• Provided highest level of customer service by ensuring orders are processed timely and accurately by verifying inventory, pricing, product specifications, and delivery lead times.
• Required analytical and problem-solving abilities to quickly learn in-house IT systems and procedures to input, monitor and track customer orders, corporate inventory, and delivery logistics.
• Ensured accurate calendar maintenance for organizing and scheduling of deliveries, document preparation and record-keeping, taking minutes/notes of customer special needs, filing, taking and managing phone calls and messages.
• Fast-paced environment required ability to multi task with accuracy, professionalism and diplomacy often with a high sense of urgency. Effectively collaborated with customers, management, logistics team, sales, and co-workers to complete tasks/assignments. Demonstrated ability to anticipate and address management, administrative and customer needs. Generated sales reports for management as requested.
• Strong interpersonal and communication skills.

• Responsible for highest quality maintenance of building and grounds, to include cleaning services, landscaping, snow removal, scheduling repairs, waste reduction improvements, safety inspections.
• Researched and procured supplies and equipment from suppliers and catalogues with focus on cost efficiency.
• Monitored building security by ensuring doors are locked after operating hours. Preventative safety inspections on office electrical equipment, appliances, and chemical cleaner storage.

• Coordinated and confirmed customer appointments. Accurate and confidential record keeping of guest accounts and payments. Received and resolved customer comments and complaints with courtesy.

• Processed customer orders by telephone, in-person, and via email utilizing SAP r/3 system. Provided detailed information on product offerings and specifications to best meet the customers’ needs.
• First line customer contact for service and billing complaints. Courteously resolved complaints by coordinating merchandise exchange, refunding/crediting accounts or adjusting bills. Referred complicated customer grievances to designated departments for further investigation.