Anna Laperuta
Dandridge,TN
Summary
Proven track record in enhancing customer satisfaction and streamlining data entry processes at Frontier Logistics. Skilled in document management and customer communication, demonstrating a keen attention to detail and a problem-solving approach. Achieved significant improvements in operational efficiency and customer service quality, leveraging both hard and soft skills to exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Clerk
Frontier Logistics
01.2017 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Retail Sales Associate
Ross Dress For Less
03.2019 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Used in-store system to locate inventory and place special orders for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
GED -
Hillcrest High School
Jamaica, NYSkills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Document Management
- Research
- Basic accounting
- Point of sale operation
- Sales expertise
- Driver correspondence
- Attention to Detail
- Customer Communication
- Problem-Solving
- Data Entry
- Record Sorting and Filing
- Document Review
- Inventory Assessment
- Invoice Processing
- Office Machine Operation
- Professional and mature
- Records Management Software
Timeline
Retail Sales Associate
Ross Dress For Less
03.2019 - 06.2021
Clerk
Frontier Logistics
01.2017 - Current
GED -
Hillcrest High School
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