Anna Laurice
Dallas,TX
Summary
Dynamic leader and communicator with a proven track record of enhancing guest experiences and increasing sales revenue through exceptional customer service and relationship building. Skilled in conflict resolution and quality control, consistently exceeding expectations. Demonstrates strong work ethic and reliability, contributing to team success and customer satisfaction in any role.
Overview
5
5
years of professional experience
Work History
Lead Guest Experience Concierge
Hiatus Spa + Retreat
08.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Cultivated warm relationships with regular customers.
- Increased sales revenue by developing and implementing effective sales strategies.
Relocation
Took a brief hiatus from employment when moving to Texas from California.
Receptionist
Synerchi Medical Spa
01.2021 - 02.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Server
Dinos Bar And Grill
05.2019 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
San Diego International Studies
San Diego, CA06.2020
Skills
- Customer Service-Oriented
- Quality Control Awareness
- Relationship Building
- Leadership Qualities
- Exceptional communication
- Strong Work Ethic
- Reliability and punctuality
Timeline
Lead Guest Experience Concierge
Hiatus Spa + Retreat
08.2023 - Current
Receptionist
Synerchi Medical Spa
01.2021 - 02.2023
Server
Dinos Bar And Grill
05.2019 - 01.2021
Relocation
High School Diploma -
San Diego International Studies
Similar Profiles
Trianna Cordova, FNP-CTrianna Cordova, FNP-C
Advanced Family Nurse Practitioner at Hiatus Spa + RetreatAdvanced Family Nurse Practitioner at Hiatus Spa + Retreat
Kendralyn WhitakerKendralyn Whitaker
Guest Experience Concierge at Hiatus Spa + RetreatGuest Experience Concierge at Hiatus Spa + Retreat
Lauren JohnsonLauren Johnson
Spa Attendant (Laundry and Cleaning) at Hiatus Spa + RetreatSpa Attendant (Laundry and Cleaning) at Hiatus Spa + Retreat