Anna L Castro
Charlotte
Summary
Bilingual communicator with expertise in mentoring and training, enhancing team performance and client satisfaction. Health education professional focused on public health advocacy and education. Proven track record as a Strategic Account Executive, driving sales growth through strong client relationships and effective negotiation skills. Accomplished marketing professional skilled in developing strategies that boost market growth and profitability, with a talent for team leadership and motivation. Creative marketing professional bringing several years of success developing engaging visual communications to drive revenue and brand awareness. Energetic and self-motivated with proven success in client relationship management and retention. Highly skilled in developing social media content aligned with brand image to elevate audience engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medicaid Eligibility Specialist
Cabarrus County
Concord
11.2024 - Current
- Assisted clients with Medicaid application processes and documentation requirements.
- Evaluated client eligibility for Medicaid programs based on state guidelines.
- Communicated complex eligibility criteria to clients in clear, understandable terms.
- Collaborated with healthcare providers to verify client information and services rendered.
- Maintained accurate and confidential client records in compliance with regulations.
- Provided training and support to new staff on Medicaid policies and procedures.
- Resolved client inquiries and issues regarding Medicaid benefits promptly.
- Conducted outreach programs to educate the community about available Medicaid resources.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Performed periodic audits of case files to ensure accuracy and completeness.
- Provided technical guidance to staff on program requirements and procedures related to enrollment processes.
- Participated in outreach activities aimed at increasing awareness about available Medicaid services among eligible populations.
Internet Sales Account Manager
Kenitic
Concord
04.2023 - Current
- Cultivated strong client relationships to enhance customer satisfaction.
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic sales plans aligned with company goals.
- Conducted market research to identify new business opportunities.
- Developed strategic sales plans to meet client needs effectively.
- Coordinated product demonstrations to showcase features and benefits.
- Managed account renewals and contract negotiations with clients.
- Analyzed market trends to identify new business opportunities.
- Collaborated with cross-functional teams to ensure project alignment.
- Trained junior staff on sales techniques and account management practices.
B2B Sales Account Executive
ATT
Concord
12.2020 - 09.2021
- Surpassed weekly lead generation targets through effective cold calling, expanding the client base..
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored sales presentations for diverse customer needs.
- Negotiated contracts with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified client technology needs, enhancing satisfaction and retention rates.
- Cultivated long-term relationships to expand accounts and increase sales revenue.
- Crafted proposals for RFPs, delivering tailored solutions to meet customer requirements.
Executive Account Manager
Car Quest
Matthews
04.2009 - 10.2013
- Assists with identifying and initiating necessary managed care referrals for specialist appointments, procedures or tests.
- Maintained meticulous records of patient interactions, ensuring compliance with healthcare regulations and enhancing overall operational efficiency.
- Managed revenue targets, boosting client satisfaction and market share in automotive sector.
- Implemented strategic plans, enhancing competitive market positioning.
- Streamlined supply chain, ensuring efficient material flow and cost-effectiveness.
- Cultivated client relationships, resolving issues and increasing satisfaction.
- Identified new business opportunities, driving sales and profitability growth.
Education
CPR/BLS Instructor -
Intensive Medical
Clermont, FL08.2025
Certificate - CNA I
American Academy of Health Care
Charlotte, NC08.2014
Associates - Medical Assistant
Remington College
Jacksonville, FL01.2005
Diploma - Accounting
Olympic High School
Charlotte, NC07.2002
Skills
- Bilingual
- Community engagement
- Collaboration
- Mentoring
- Coaching
- Conflict Resolution
- Communication
- Cultural competency
- CPR Skills
- BLS
- Customer relationship management
- Project management
- Effective communication
- Revenue generation
- Training and development
- Compliance management
- Market analysis
- Marketing strategy development
Certification
- CNA
- BLS Certification
- CPR Certification
Community Service
Crime Stopper, Crime Stopper Programs are organized as a not for profit organization (Charity). A civilian community board of directors provides direction as to the financial and promotional activities of the program. The board of directors enhances the community involvement aspect, and its function is vital to the programs success.
Languages
- Spanish, Highly proficient
- English, Highly proficient
Timeline
Medicaid Eligibility Specialist
Cabarrus County
11.2024 - Current
Internet Sales Account Manager
Kenitic
04.2023 - Current
B2B Sales Account Executive
ATT
12.2020 - 09.2021
Executive Account Manager
Car Quest
04.2009 - 10.2013
CPR/BLS Instructor -
Intensive Medical
Certificate - CNA I
American Academy of Health Care
Associates - Medical Assistant
Remington College
Diploma - Accounting
Olympic High School