Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Anna Le

Pasadena,CA

Summary

Adept at enhancing customer satisfaction and streamlining operations, my tenure at RESSAC/Nextech honed my problem-solving abilities and attention to detail. Skilled in effective communication and schedule coordination, I consistently exceeded project delivery expectations, contributing to a significant improvement in client relations and operational efficiency.

Overview

20
20
years of professional experience

Work History

Account Coordinator/Dispatcher

RESSAC/Nextech
Los Angeles, CA
05.2018 - 03.2025
  • Resolved customer complaints or answered customers' questions.
  • Utilized problem solving skills to resolve customer issues in a timely manner.
  • Managed client accounts, ensuring timely project delivery and customer satisfaction.
  • Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
  • Submitted proposals to customers for review, either directly or through their customer portal.
  • Reviewed customer billing and work acknowledgments for accuracy.
  • Communicated with the operations team to provide timely updates on work orders, in order to meet SLA requirements.
  • Maintained dispatch boards (manual and electronic) current at all times.
  • Communicated the required information to the field and management.
  • Provided support to field personnel and management on customer and company requirements, as well as ensuring tasks and calls are completed in an expeditious manner.
  • Performed data entry of service performance, information, and updates to customers.
  • Scheduled jobs in an efficient manner, with RSM support.
  • Ordered parts as needed from vendors, issued POs, and ensured all technicians received the parts required to perform assigned service calls.
  • Verified proper check-in/out procedures with technicians on service calls, as per customer and company requirements.
  • Prepared service quotes for RSM review, by obtaining all necessary part and labor information from the technician to complete the job.
  • Resolved AP issues as they arose, in a timely and efficient manner.

Independent Consultant / Zero Waste Specialist

MARIPOSA ECO CONSULTING
02.2017 - 02.2018
  • Audited businesses and multi-families in accordance with the AB 341 mandate.
  • Assisted in the data entry of corresponding AB 341 projects.
  • Performed duties as a zero-waste specialist for the new RecycLA program. Informed existing trash customers of the new regulations and changes.
  • Performed onsite surveys to provide customers with the best available options for service, based on their current level of trash and recycling services.
  • Proposed service agreements to meet customer's needs, and acknowledgment of new changes in service and pricing.

Customer Service Representative

SCA APPRAISAL COMPANY
Burbank, CA
10.2015 - 02.2017
  • Performed duties in a high-volume call center for a third-party auto appraisal company, answering an average of 70 to 100 calls per day.
  • Assisted vehicle owners through the appraisal process, as well as communicated with independent appraisers to ensure that assignments were carried out in a timely and efficient manner.
  • Utilized the Dashboard interface for documentation of interactions between vehicle owners, appraisers, insurance adjusters, and auto shops.

Teppan Server

SHOGUN RESTAURANT
Pasadena, CA
05.2015 - 10.2015
  • Waited on teppanyaki grill tables and assisted in providing guests with a Japanese-style grill experience.
  • Maintained multiple large parties at a time, with accurate and efficient service in a fast-paced environment.
  • Coordinated and communicated with teppan chefs to ensure the execution of any special requests or needs.

Server

THE CHEESECAKE FACTORY
Pasadena, CA
08.2013 - 03.2015
  • Managed self-run station to efficiently serve multiple guests.
  • Guided guests through the menu, ensured food was delivered in a timely manner, and met guests’ expectations.
  • Provided excellent customer service to ensure satisfaction.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.

Server

BUFFALO WILD WINGS
West St. Paul, MN
06.2011 - 06.2013
  • Greeted and waited on tables in a timely and efficient manner.
  • Informed guests of daily specials, and provided recommendations when requested.
  • Handled cash and credit card transactions, bussed tables, stocked service areas, and maintained the overall cleanliness of the restaurant.

Server

KISHI JAPANESE RESTAURANT
Upland, CA
05.2005 - 05.2010
  • Provided superior customer service and managed guest relations.
  • Provided detailed explanations about menu offerings, and ensured order accuracy.
  • Aided in the training of new employees and assisted with the ongoing performance of current employees.

Hostess

TOKYO KITCHEN
Montclair, CA
08.2007 - 08.2008
  • Welcomed and seated guests ensuring a comfortable experience.
  • Managed phone inquiries and facilitated reservation bookings.
  • Processed phone-in orders accurately and efficiently.

Education

Diploma -

Upland High School
Upland

Skills

  • Attention to detail
  • Effective communication
  • Multitasking Abilities
  • Phone and email etiquette
  • Problem-solving abilities
  • Schedule coordination

References

Available upon request

References

References available upon request.

Timeline

Account Coordinator/Dispatcher

RESSAC/Nextech
05.2018 - 03.2025

Independent Consultant / Zero Waste Specialist

MARIPOSA ECO CONSULTING
02.2017 - 02.2018

Customer Service Representative

SCA APPRAISAL COMPANY
10.2015 - 02.2017

Teppan Server

SHOGUN RESTAURANT
05.2015 - 10.2015

Server

THE CHEESECAKE FACTORY
08.2013 - 03.2015

Server

BUFFALO WILD WINGS
06.2011 - 06.2013

Hostess

TOKYO KITCHEN
08.2007 - 08.2008

Server

KISHI JAPANESE RESTAURANT
05.2005 - 05.2010

Diploma -

Upland High School

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