Dynamic Leader oversees every facet of operations with strong project management and decision-making skills. Brings comprehensive knowledge of Statements of Work, standard operating procedure writing, as well as planning and executing technical operations. Skilled at coordinating stakeholders and manage personnel resources to complete work under tight deadlines.
Hi, I’m
Anna Lebo-Dunn
Summary
Overview
15
years of professional experience
Work History
Verizon Connect
Senior Manager, Delivery
05.2019 - Current
Job overview
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Brainstormed and developed sales strategies and opportunities to increase revenue potential as well as customer satisfaction.
Verizon Connect
Senior Project Manager
01.2015 - 05.2019
Job overview
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
USM, Inc
Director
01.2013 - 01.2015
Job overview
- Given latitude in position to research issues and insert initiatives to better budget, revenue streams or process while serving in an Operation Manager role
- Worked closely with organizational leadership and to guide operational strategy with the field quality department
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Reduced operational spend within the quality assurance by over 1.5 million through introduction of company vehicle and routing solution
- Directed over 100,000 work orders through activities within the internal operations team
- Increased productivity over 50% in areas within operations and sales by introduced a key performance indicator reporting program
United States Army
Officer, Captain
05.2008 - 12.2012
Job overview
- Held several different positions with varying responsibilities and duties throughout the 4.5 years
- Promoted ahead of peers twice
- Lead 30+ Soldiers in combat missions; directly responsible for life, morale and welfare
- Managed and accountable for over 8 million of government inventory and equipment
- Planned, resources and led training for over 6,000 Soldiers
- Wrote detailed narrative reports for use in investigations.
- Prepared and submitted detailed reports regarding assignments and ongoing operations.
Education
Mount Saint Mary's University
Bachelors from Business
2008
University Overview
Skills
- Salesforce CRM
- Microsoft Office Suite,
- Microsoft Project/ SmartSheets
- Process Improvement
- Cost Savings
- Teamwork Skills
- Strong Interpersonal Skills
- Critical Thinking
- Effective Communication
- Strong Leadership Abilities
- Cross-Functional Collaboration
- Data-Driven Decision-Making
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Timeline
Senior Manager, Delivery
Verizon Connect
05.2019 - Current
Senior Project Manager
Verizon Connect
01.2015 - 05.2019
Director
USM, Inc
01.2013 - 01.2015
Officer, Captain
United States Army
05.2008 - 12.2012
Mount Saint Mary's University
Bachelors from Business
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