Dynamic Project Manager with a proven track record at Hampton-Clarke, Inc., excelling in client relations and compliance management. Demonstrates excellent customer service and adaptability while prioritizing urgent projects. Highly motivated and skilled in LIMS software, ensuring timely and accurate processing of analytical orders to meet client needs effectively.
PROJECT MANAGEMENT ASSISTANT, HAMPTON CLARKE/VERITECH, INC.
January 2005 - January 2010
Additional positions as an Office Assistant in a shared office suite 2004
Bank teller-Lakeland Bank 2000-2004
Project Manager in an environmental laboratory where analytical tests are performed to identify contaminants such as organics (VO, BNA, Pesticides, PCBs, etc.) and inorganic (metals analyses and wet chemistry analyses).
Maintain assigned client accounts, coordinate with sales department relative to incoming projects. Interface with clients on a daily basis to resolve questions or problems. Heavy client contact through phone and email via Microsoft Outlook.
Process and track incoming orders (Logins) through LIMS software (Laboratory Information Management System) and ensure NJDEP compliance of client requests in a timely fashion and in accordance with proper EPA/DEP analytical methods. Review login reports for accuracy.
Identify and subcontract out analyses not performed in-house, coordinate with sample receiving on courier scheduling, issues with the condition of samples upon receipt and scheduling bottle orders for clients.
Interact with laboratory regarding results of analyses, rush requests, problem resolution and client inquiries. Activate contingent analyses (based on results received) as requested by client.
Prioritize samples and/or reports based on client needs. Transmit client results vial email using LIMS.
Track and process incoming orders (Logins) by entering the Chain-of-Custody (COC) into the LIMS software (Laboratory Information Management System) in a timely manner and in accordance with all project specific requirements.
Interact with project management and sales department to gather information relative to incoming orders to ensure accurate entry into the system before releasing for analysis.
Communicate any discrepancy between COC and information gathered on the project with the appropriate project manager.
Prioritize logins according to client rush requests, analyses hold times and laboratory backlog.
Interact with laboratory to alert them regarding short hold analyses, rush requesters, and large volume of samples.
- Excellent Customer Service Skills
- Ability to Multitask and Work Under Pressure in a Fast-Paced - Deadline Driven Environment
- Adaptibility
- Hard Working and Highly Motivated