Anna Leyva Alarcon
Odessa,TX
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
6
6
years of professional experience
Work History
Secretary
REBD TRUCKING
Odessa, TX
06.2022 - Current
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office application.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Secretary
Farmers Insurance Company
Odessa, TX
08.2019 - 12.2020
- Provided administrative support to the office manager and other staff members.
- Screened and directed incoming calls providing information and taking messages as needed.
- Managed email correspondence by responding promptly and professionally.
- Provided administrative support to multiple departments by handling various task.
- Greeted visitors and directed to appropriate location or person.
Client Service Coordinator
Accent Care Home Health
Odessa, TX
11.2018 - 09.2019
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Assisted with the preparation of presentations, reports and other documents related to client services.
- Provided technical support for software applications used by customers when needed.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Education
High School Diploma -
Odessa High School
Odessa, TX06-2014
Some College (No Degree) -
Odessa College
Odessa, TXSkills
- Letter writing
- Office Administration
- Payroll Administration
- Phone reception
- Appointment Scheduling
- Office correspondence
- Data Verification
- Accounts receivable and payable
- Keyboarding skills
- Filing experience
- Sales Support
- Supply Ordering
- Customer Service
Timeline
Secretary
REBD TRUCKING
06.2022 - Current
Secretary
Farmers Insurance Company
08.2019 - 12.2020
Client Service Coordinator
Accent Care Home Health
11.2018 - 09.2019
High School Diploma -
Odessa High School
Some College (No Degree) -
Odessa College