Anna Lichtenberger
Utica
Summary
Dedicated professional with a proven track record at Anita’s Steven’s Swan Humane Society, excelling in animal care and customer service. Leveraged expertise in animal handling and sanitation protocols to enhance kennel operations and client satisfaction. Demonstrated exceptional multitasking and communication, significantly contributing to a positive, safe environment for animals and people alike.
Overview
2026
2026
years of professional experience
Work History
Kennel Worker
Anita’s Steven’s Swan Humane Society
08.2022 - Current
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to NY State health code guidelines.
- Monitored and maintained food and water of housed animals according to animal dietary health guidelines.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
- Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
- Facilitated smooth check-in/check-out processes for clients while ensuring all necessary documentation was completed accurately.
- Supported training efforts for new hires, sharing best practices for animal care and kennel maintenance tasks.
- Provided timely medical attention for animals through regular health checks and prompt communication with veterinary staff.
- Assisted in successful pet adoptions by creating detailed profiles highlighting each animal's unique personality and needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Assisted with development of animal behavior modification plans.
- Ensuring the comfort and safety of myself, others, and the animal while handling behavioral dogs.
Front Desk Receptionist
Anita’s Steven’s Swan Humane Society
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Holland Patent High School
Holland Patent, NY06.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Multitasking and organization
- Decision-making
- Animal handling expertise
- Interactive communication skills
- Canine behavior
- Feline behavior
- Behavior observation
- Care monitoring
- Sanitation protocols
- Animal bathing
- Kennel maintenance
- Animal care
- Problem-solving
- Honest and dependable
- Customer communication
- Human and animal safety
- Senior animal care
- Empathy towards animals
- Dog Handling
Timeline
Kennel Worker
Anita’s Steven’s Swan Humane Society
08.2022 - Current
Front Desk Receptionist
Anita’s Steven’s Swan Humane Society
Holland Patent High School
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