Anna-Lisa Barrington
Brooklyn,NY
Summary
As a seasoned customer service professional with over 13 years of experience, I excel in fast-paced, team-based environments. My solid team-player attitude, outgoing demeanor, and positive rapport-building skills allow me to establish strong connections with clients. I specialize in quality, speed, and process optimization. My articulate communication style, combined with my passion for developing relationships and cultivating partnerships, contributes to business growth. I'm also well-versed in project and time management, ensuring customer happiness while effectively multitasking. My commitment to maintaining professional client relationships drives business results.
Overview
3
3
years of professional experience
Work History
Communications Specialist
Delta Airlines
03.2022 - Current
- Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered customer questions regarding merchandise and pricing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Determined root causes of issues and solved diverse problems to improve business operations and management.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained user account data by initiating account access and establishing in database.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Handled over 40 calls per shift signing up new customers, retrieving customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Recorded actions taken, issues resolved and personal information to effectively manage customer accounts.
- Recommended product or service to customers, thoroughly explaining details.
- Provided basic technical support for clients on wide range of Mobile company products.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Cargo Agent
Delta Airline
01.2021 - Current
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Advised clients on transportation and payment methods.
Education
Associate of Applied Science - Business Management
University of Phoenix
Phoenix, Arizona 06.2025
Skills
- Billing Inquiries
- Refunds and exchanges
- Customer assistance
- Credit card processing
- Written and verbal communication
- Computer proficiency
- Customer Complaint Resolution
- Service Level Agreements
- Appointment Setting
- Payment collection
- Identification Checks
- Time management skills
- Good telephone etiquette
- Call Center Experience
Timeline
Communications Specialist
Delta Airlines
03.2022 - Current
Cargo Agent
Delta Airline
01.2021 - Current
Associate of Applied Science - Business Management
University of Phoenix