Anna Lisette Robles

Chicago,Illinois

Summary

Results-oriented Customer Success Manager Professional with exceptional relationship building, onboarding, and problem-solving skills, offering 15 plus years of demonstrated experience delivering solutions in a business-to-business (B2B) environment. Routinely exceeds quotas and drives market share due to keen ability to understand clients’ specific needs and ability to establish, build, and grow positive, solid, collaborative relationships with clients and all levels of management. Proven to deliver results and drive multimillion-dollar sales revenues through effective account retention services, partnership building, and cross-functional team leadership.

Overview

years of professional experience

Work History

Senior Customer Success Manager

Cloud 9 Solutions

02.2023 - Current

Led customer onboarding initiatives to ensure seamless product adoption and user engagement.
Developed and implemented strategies to enhance customer retention and satisfaction metrics.
Mentored junior team members, fostering professional growth and knowledge sharing within the department.
Analyzed customer feedback to identify trends, driving improvements in service delivery and product features.
Collaborated with cross-functional teams to align customer needs with product development roadmaps.
Conducted regular business reviews with clients to assess performance and strategize on future goals.
Optimized account management processes, resulting in increased efficiency and improved client relationships.
Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
Championed a proactive approach to customer success by identifying potential issues, addressing them early-on in the client lifecycle, and preventing churn.

Customer Success Manager/Recruiter Specialist

MVP, Personnel Staffing Group/

02.2007 - 02.2021

Recruiting: Administrative Assistant, Executive Assistant, Data Entry, Human Resources, Plant Managers, On-site Manager, Office Manager, Office recruiters, and other internal support staff and client vacancies. (70% temporary workforce and 30% direct hire)
Regularly called upon to troubleshoot difficult positions and source, identify, attract, secure and close hard-to-find candidates
Consult with business and functional leaders to define competencies for specific roles
Account Manager: Manage a portfolio of established accounts to achieve long-term success
Act as the main point of contact with clients handling any request while creating and maintaining a strong customer relationship to aid in client retention
Generate new business within existing accounts and generate referrals
Communicate, resolve conflicts, and provide recommendations to improve and support business activities
Set, track and report on the development of accounts and clients in CRM
Achieve revenue goals and monitor sales metrics (e.g. quarterly and annual sales revenue)

Education

Bachelor of Arts - Marketing/Advertising

Roosevelt University

Chicago, IL

Skills

Relationship management
Data-driven decision making
Customer feedback analysis

Customer satisfaction
Customer advocacy
Client onboarding

Languages

Spanish

Native or Bilingual

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.

Tony Robbins

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