Anna Livingston
SeaTac,WA
Summary
Focused Substance Use Disorder Professional Trainee skilled in delivering caring and compassionate support to address [substance abuse issues. Well-versed in crisis management and de-escalation to improve client mental well-being and coping skills development. History of advocating for clients to obtain resources and enhance support networks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crisis Line Volunteer
Crisis Connections
Seattle, WA
06.2023 - Current
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Implemented evidence-based interventions for substance abuse treatment.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Conducted comprehensive assessments of clients to develop individualized treatment plans.
Patient Access Representative
Navos Mental Health
Seattle, WA
09.2022 - 05.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated communication between patients and various departments and staff.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Merchandiser Specialist
Columbia Distributing
Kent, WA
10.2018 - 09.2021
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Presented store update suggestions and layouts to management and stakeholders.
Education
Associate of Applied Science - Drug Abuse Counseling
Highline College
Seattle, WA02.2024
Skills
- Risk Evaluation
- Suicide Intervention
- Crisis Situations
- Counseling Services
- HIPAA Requirements
- Addictions and Substance Abuse
- Case Planning and Management
- Clinical Documentation
- Mental Health Support
- Providing Community Referrals
Certification
- SUDPT - Certified Substance Use Disorder Professional Trainee
- Training - [Timeframe]
- Crisis and Suicide intervention, Crisis Connections
- CPR and Firs Aid Training
- WA Driver License
Timeline
Crisis Line Volunteer
Crisis Connections
06.2023 - Current
Patient Access Representative
Navos Mental Health
09.2022 - 05.2023
Merchandiser Specialist
Columbia Distributing
10.2018 - 09.2021
Associate of Applied Science - Drug Abuse Counseling
Highline College
- SUDPT - Certified Substance Use Disorder Professional Trainee
- Training - [Timeframe]
- Crisis and Suicide intervention, Crisis Connections
- CPR and Firs Aid Training
- WA Driver License
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