Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA LOERKE

St. George

Summary

Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.

Overview

13
13
years of professional experience

Work History

Growth and Retention Manager

Cars Commerce
02.2024 - 06.2025
  • Executed retention strategies for at-risk accounts, ensuring sustained client relationships.
  • Analyzed data sets to provide evidence-based recommendations for account management.
  • Collaborated with stakeholders as a primary contact in retention scenarios.
  • Responded to inquiries from RSMs, AEs, PFMs, and BDs regarding growth and retention support.

Inside Sales Executive

GetScale
10.2023 - 02.2024
  • Sustained pipeline of qualified leads through tailored communication addressing client needs.
  • Conducted 80 to 120 sales calls with warm leads, effectively introducing products and services.
  • Demonstrated strong product knowledge and understanding of customer pain points for solution selling.
  • Maintained accurate and up-to-date records of all sales activities using Salesforce.

Customer Success Manager

Cars.com
03.2021 - 03.2023
  • Established long-lasting client relationships to enhance loyalty and retention.
  • Collaborated with cross-functional teams to analyze industry trends, yielding actionable insights for clients.
  • Identified and resolved potential issues with at-risk clients, reducing customer churn rate by 15%.
  • Managed a diverse portfolio of 320 clients, generating over $1,000,000 in revenue.
  • Executed customized upsell campaigns to maximize account growth.
  • Provided tailored market-specific support to sales representatives and clients.
  • Analyzed client data and trends using resource tools, developing targeted solutions to boost quarterly revenue.

Business Development Representative

Jim Ellis Volkswagen
07.2018 - 03.2021
  • Surpassed monthly sales quota by 20% through strategic prospecting efforts.
  • Cultivated and sustained profitable relationships with clientele to drive revenue.
  • Submitted comprehensive proposals and negotiated favorable terms, increasing average deal size by four percent.
  • Identified client needs through strategic questioning and active listening, enhancing overall sales performance.
  • Trained and mentored new hires to ensure alignment with company standards.

Lead Coordinator

Heyward Allen Toyota
07.2012 - 07.2018
  • Boosted shop capacity by 20% through spearheading an efficient scheduling process.
  • Facilitated communication between customers and managers to enhance service delivery.
  • Built pipelines to distribute critical information across cross-functional teams.

Education

Bachelor of Science - Management

Utah Tech

Skills

  • SaaS sales
  • Upselling strategies
  • Google analytics
  • CRM software
  • Account retention strategies
  • Problem resolution
  • Team collaboration
  • Market research

Timeline

Growth and Retention Manager

Cars Commerce
02.2024 - 06.2025

Inside Sales Executive

GetScale
10.2023 - 02.2024

Customer Success Manager

Cars.com
03.2021 - 03.2023

Business Development Representative

Jim Ellis Volkswagen
07.2018 - 03.2021

Lead Coordinator

Heyward Allen Toyota
07.2012 - 07.2018

Bachelor of Science - Management

Utah Tech

Similar Profiles

CREATE PROFILE
ANNA LOERKE
Want your own profile? Build for free at Resume-Now.com