Anna Lonska
Chicago,IL
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Courtyard Marriott Hotel
10.2022 - 06.2024
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Agent
La Quinta
08.2021 - 10.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Enforced policies and procedures to increase efficiency.
- Coordinated with vendors for repair and maintenance of hotel.
Education
Associate of Science - Psychology
Chabot College
Hayward, CA08-2021
Skills
- Registration processing
- Credit and cash payments
- Safety and security procedures
- Guest amenities
- Room assignments
- Reservations
- Hospitality best practices
Languages
English
Full Professional
Russian
Full Professional
Ukrainian
Native or Bilingual
Timeline
Front Desk Agent
Courtyard Marriott Hotel
10.2022 - 06.2024
Front Desk Agent
La Quinta
08.2021 - 10.2022
Associate of Science - Psychology
Chabot College
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