Anna Lopez
Anaheim,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Four Seasons Building Products
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative /Logistics Coordinator
Custom Goods
01.2019 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared BOL
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Registered vendors and customers on database to maintain updated roster.
Quality Control Inspector /Administrative Assistant
Aaron Thomas Company
01.2018 - 01.2019
- Communicated quality issues with QC team and Production team promptly.
- Assisted with independent internal and external audits.
- Developed corrective action plans to improve overall quality of products
- Evaluated returned products for safety, functionality and other issues.
- Supported audit preparation through research, analysis and presentation development.
- Inspected items and compared against standards to meet regulatory requirements.
- Created and maintained databases to track and record product data.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
JOHN F KENNEDY HIGH SCHOOL
La Palma, CAAssociate of Arts - Sociology
Cypress College
Cypress, CASkills
- Bilingual (English and Spanish)
- Problem-Solving Ability
- Recordkeeping Strengths
- Clerical Support
- Freight Operations
- Microsoft Excel
- Shipping and Receiving Understanding
- Customer Service
- Shipment Monitoring
- Freight Transportation
Timeline
Customer Service Representative
Four Seasons Building Products
09.2022 - Current
Customer Service Representative /Logistics Coordinator
Custom Goods
01.2019 - 08.2022
Quality Control Inspector /Administrative Assistant
Aaron Thomas Company
01.2018 - 01.2019
High School Diploma -
JOHN F KENNEDY HIGH SCHOOL
Associate of Arts - Sociology
Cypress College
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