Anna Lopez
Ozark,AL
Summary
Dynamic Operations Assistant with a proven track record at Silver Wings Golf Course. Excels in operational policy implementation and customer service. Skilled in records management and event coordination. Thrives in fast-paced environments, ensures accuracy in financial transactions and fosters positive client interactions. Proficient in Microsoft 365 and adept at multitasking.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Assistant
Silver Wings Golf Course
Fort Novosel, AL
12.2022 - Current
- Facilitates the executes standard operating protocols.
- Prepares and submits daily activity reports to track operational performance and activities.
- GPC holder, creates and maintains records of all transactions, and ensures proper documentation and reconciliation of purchases.
- Processes payroll accurately and on time, ensuring compliance with all relevant regulations.
- Manages money-handling procedures daily for entire facility, including petty cash.
- Assists with the training of new employees.
- Utilizes Microsoft software programs such as Excel, Word, PowerPoint, for data entry, analysis and reporting purposes.
- Supervises day-to-day facility operations in accordance with set policies and guidelines.
- Organizes and maintains physical and electronic files.
- Processes transactions in RecTrac, including payments for services, memberships, and installment billing.
- Assists in recruitment process including by interviewing, calling references and selection of candidates.
Operations Assistant
The Flightline
Fort Novosel, AL
10.2022 - 12.2022
- Directed operations when no manager was present.
- Reviewed completed work to verify consistency, quality, and conformance.
- Updated daily spreadsheets in Microsoft Excel for record-keeping and reporting.
- Delivered exemplary customer service, prompting positive interactions.
- Supervised accuracy and security of monetary operations.
- Managed bowling league activities.
- Arranged and managed customer events.
- Offered coverage to relieve staff during absences or breaks.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Assisted organizational efforts by filing, entering data and answering phones.
Front Office Assistant
Faith Evangelical Lutheran Church and School
Antioch, IL
05.2018 - 06.2022
- Made sure that business records were up to date by updating customer information on a regular basis.
- Examined files, records, and documents to collect data for responses.
- Interacted professionally with customers by phone, email, and in person to provide information, and direct them to the appropriate staff members.
- Kept track of inventory and placed orders for office supplies.
- Was responsible for a variety of administrative, financial, and service-related tasks, including bookkeeping, and counting and handling large sums of cash.
- Created electronic file systems and kept track of both electronic and paper files.
- Assisted with accounts payable, billing, and tuition accounts.
Before and After School Care Lead
Faith Evangelical Lutheran Church and School
Antioch, IL
05.2018 - 06.2022
- Created and implemented a before and after care program for K- 8th grade children focused on individual stages of child development.
- Tracked and processed program billing in FACTS Management.
- Supervised an assistant.
Stay at Home Mom
My Son
Grayslake, IL
07.2012 - 05.2018
Massage Therapist
Self-Employed
Grayslake, IL
09.2008 - 01.2012
- Personalized therapeutic care to craft customized sessions.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes to enhance the effects of the massage.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Collaborated with healthcare professionals
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, reflexology, acupressure points and energy healing techniques in treatments.
- Stocked treatment space with linens, supplies and sterilized instruments.
- Maintained basic bookkeeping, filing and client records.
- Organized and maintained full schedule of client appointments.
Education
Certification - Massage Therapy
Arizona School of Integrative Studies
Grayslake, IL08-2008
Some College (No Degree) - General Studies
College of Lake County
Grayslake, IL01-2007
GED -
College of Lake County
Grayslake, IL04-2006
Skills
- Operational policies
- Customer service
- Event management
- Records management
- Communication skills
- Computer proficiency
- Document management
- Multitasking and prioritization
Certification
- ALICE Certified (Active Shooter Preparedness Training)
- Illinois Mandated Reporter
- First Aid, CPR, and AED
Accomplishments
- DFMWR Rising Star Award 2022
References
References available upon request.
Timeline
Operations Assistant
Silver Wings Golf Course
12.2022 - Current
Operations Assistant
The Flightline
10.2022 - 12.2022
Front Office Assistant
Faith Evangelical Lutheran Church and School
05.2018 - 06.2022
Before and After School Care Lead
Faith Evangelical Lutheran Church and School
05.2018 - 06.2022
Stay at Home Mom
My Son
07.2012 - 05.2018
Massage Therapist
Self-Employed
09.2008 - 01.2012
Certification - Massage Therapy
Arizona School of Integrative Studies
Some College (No Degree) - General Studies
College of Lake County
GED -
College of Lake County