Summary
Overview
Work History
Skills
Languages
Timeline
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Anna Lopez

Naples

Summary

Retail professional with history of managing successful retail operations, ensuring high standards and achieving significant results. Known for fostering team collaboration and adapting to changing needs. Possesses strong skills in inventory management, customer service, and strategic planning.

Overview

17
17
years of professional experience

Work History

Men's Fragrance Specialist

Nordstrom
06.2023 - 07.2025
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Improved overall store performance by sharing best practices learned from training sessions with fellow team members.
  • Maximized revenue through cross-selling of complementary products such as body lotions or shower gels alongside fragrances purchases.
  • Conducted promotional events to showcase new fragrances, generating excitement among customers and driving sales growth.
  • Assisted in inventory management, accurately tracking stock levels and placing orders for new products as needed.
  • Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
  • Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.

Sales Associate

Kate Spade & Company
12.2022 - 06.2023
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Asssociate

Victoria's Secret & PINK
01.2018 - 12.2022
  • Evaluated market trends regularly to determine optimum pricing strategies for both wholesale and retail customers.
  • Maximized sales opportunities by collaborating closely with retail partners on special promotions and exclusive releases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Swarovski
04.2014 - 10.2017
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Collaborated with team members to achieve monthly sales targets.

Sales Associate

Elisabetta Franchi
02.2012 - 04.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Server

Contraste
06.2011 - 12.2011
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Hostess

Grand Hotel et Des Palmes
05.2010 - 01.2011
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Restaurant Hostess

L'ottava Nota
01.2009 - 05.2010
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Skills

  • Client relationship building
  • Teamwork and collaboration
  • Reliable and responsible
  • Honest and dependable
  • Time management
  • Strong communication and interpersonal skills
  • Cleaning and sanitizing
  • Team cooperation
  • Organizational skills
  • Excellent communication

Languages

Spanish
Native or Bilingual
Italian
Native or Bilingual
English
Full Professional

Timeline

Men's Fragrance Specialist

Nordstrom
06.2023 - 07.2025

Sales Associate

Kate Spade & Company
12.2022 - 06.2023

Sales Asssociate

Victoria's Secret & PINK
01.2018 - 12.2022

Sales Associate

Swarovski
04.2014 - 10.2017

Sales Associate

Elisabetta Franchi
02.2012 - 04.2014

Server

Contraste
06.2011 - 12.2011

Hostess

Grand Hotel et Des Palmes
05.2010 - 01.2011

Restaurant Hostess

L'ottava Nota
01.2009 - 05.2010

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Anna Lopez