Anna Lopez-Rey
Buckeye,AZ
Summary
Innovative, high-energy and insightful leader with extensive, multifaceted experience, seeking to transition a proven history of success within Amazon supporting management, strategy, learning and operations to further the goals of a world class employer.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
Amazon
11.2023 - Current
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Aided staff with employee performance review paperwork and documentation.
PROCESS ASSISTANT/LEARNING TRAINER
Amazon
10.2019 - 11.2023
- Provide policy follow up, attendance tracking, and report labor hours
- Act as an associate resource, train associates and verify SOP compliance
- Ensure successful shift performance through tracking, reporting and feedback on associate production
- Provide oversight to workflow and daily volume goals
- Measure production quality and quantity and apply learning tools to improve both
- Refine learning tools and techniques across the Fulfillment Center
- Develop, maintain and apply learning tools to encourage associate development
- Support the updating of SOPs and SOP certification of associates and managers
LEARNING TRAINER/PACK AMBASSADOR – AMAZON
Amazon
02.2016 - 08.2019
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Maintain expert-level knowledge in at least two production departments
- Evaluate and improve processes within work areas
- Refine learning tools and techniques across the Fulfillment Center
- Assist in measuring the effectiveness of quality and learning department
- Measure impact of his/her development efforts, and improve associates’ job-related skills
- Identify areas for associate cross-training and support
- Drive the success of peak and non-peak training plans
Education
High School Diploma -
Siatech High School
Phoenix, AZ01.2009
Skills
- Bilingual English- Spanish
- Strong decision making skills
- Outstanding interpersonal skills
- Overseeing Performance Management
- Supporting Large Workforces
- Leadership and Management Development
- Building and Leading Teams
- Operational Planning
- People Skills
- Strong focus maintaining the highest levels of safety, quality, attendance, and performance
Accomplishments
- Demonstrated the proven leadership to drive process improvements, and the ability to keep pace with Amazon’s explosive growth, while motivating others to meet the challenges of an extremely deadline-driven environment
- Assisted in the leadership of multiple teams within the Inbound, Outbound and Learning Departments which directly contributed to shift, daily and weekly record-breaking performances across GYR4 and the entire Merch on Demand Network
Timeline
Human Resources Assistant
Amazon
11.2023 - Current
PROCESS ASSISTANT/LEARNING TRAINER
Amazon
10.2019 - 11.2023
LEARNING TRAINER/PACK AMBASSADOR – AMAZON
Amazon
02.2016 - 08.2019
High School Diploma -
Siatech High School