Anna Luna
San Diego,CA
Summary
Skilled worker with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Soapy Joes Inc.
National City , CA
2022.08 - Current
- Monitored employee performance and provided feedback for improvement.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintained an organized work environment by delegating tasks to staff as needed.
Manager
Alborz Petroleum Inc.
San Diego , CA
2014.04 - 2021.09
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored inventory levels and ordered supplies as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Castle Park High School
Chula Vista2011-07
Skills
- Operations Support
- Production Reporting
- Production Scheduling
- Equipment Troubleshooting
- Customer Service Management
- Goal Setting and Tracking
- Cash Handling
- Account Management
- POS System Operation
- Security Procedures Adherence
- Problem-Solving
- Inventory Counts
- Technical Support
- Staff Supervision
- Sales and Upselling
- Policy Enforcement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Manager Certification
Affiliations
- Travel
- Hiking
- Baking
Timeline
Shift Leader
Soapy Joes Inc.
2022.08 - Current
Manager
Alborz Petroleum Inc.
2014.04 - 2021.09
High School Diploma -
Castle Park High School
- Food Manager Certification
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