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Anna L. Unger
Granite City,USA
Summary
Cybersecurity Manager with expertise in problem-solving, customer relations, and communications. Led SOC 2 Type 2 and ISO 127001:2022 certifications for three consecutive years. Skilled in cybersecurity training, policy development, disaster recovery, incident response, and vendor security assessments. Promoted to Cybersecurity Manager in 2022 after advancing through prior roles. Currently studying for CISSP exam.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cybersecurity Manager
Walker-Miller Energy Services
09.2022 - 08.2025
- Certification of the company in SOC 2 Type 2 and ISO 27001 for three consecutive years
- Develop and implement comprehensive cybersecurity policies and procedures to protect organizational assets.
- Lead and manage cybersecurity professionals, providing guidance and support to ensure effective threat detection and response.
- Conduct regular security assessments and audits to identify vulnerabilities and implement corrective actions.
- Collaborate with IT and other departments to ensure cybersecurity measures are integrated into all aspects of the organization.
- Stay up to date with the latest cybersecurity trends, threats, and technologies to proactively address potential risks.
- Oversee incident response planning and execution, including investigation, mitigation, and reporting of security breaches.
- Manage cybersecurity budgets and resources, ensuring efficient allocation and utilization.
- Provide training and awareness programs to educate employees on cybersecurity best practices and policies.
- Ensure compliance with relevant regulations and standards, such as NIST 800, SOC 2, and ISO 27001.
- Develop and maintain relationships with external partners, vendors, and regulatory bodies to enhance the organization's cybersecurity posture.
Cybersecurity Specialist
Walker-Miller Energy Services
08.2020 - 09.2022
- Monitor and analyze network traffic to identify potential security threats and vulnerabilities.
- Conduct regular security assessments and penetration testing to evaluate the effectiveness of security measures.
- Investigate and respond to security incidents, including analyzing logs, identifying root causes, and implementing corrective actions.
- Collaborate with IT and other departments to ensure security measures are integrated into all systems and processes.
- Stay up to date with the latest cybersecurity trends, threats, and technologies to proactively address potential risks.
- Develop and maintain security policies, procedures, and documentation to ensure compliance with industry standards and regulations.
- Provide training and awareness programs to educate employees on cybersecurity best practices and policies.
- Assist in the development and implementation of disaster recovery and business continuity plans.
- Perform vulnerability assessments and recommend appropriate security controls to mitigate risks.
- Maintain and manage security tools and technologies, such as firewalls, intrusion detection systems, and antivirus software.
Desktop Engineer
Mercy Hospital
11.2019 - 07.2020
- Install, configure, and maintain desktop hardware, software, and peripherals.
- Troubleshoot and resolve technical issues related to desktop systems, applications, and network connectivity.
- Provide technical support and assistance to end-users, ensuring timely resolution of issues.
- Perform regular system updates, patches, and maintenance to ensure optimal performance and security.
- Collaborate with IT team members to implement and support innovative technologies and initiatives.
- Maintain accurate documentation of configurations, procedures, and troubleshooting steps.
- Assist with the deployment and management of desktop virtualization solutions.
- Ensure compliance with organizational policies and procedures related to IT and security.
- Conduct training sessions for end-users on best practices and recent technologies.
- Stay up to date with the latest industry trends and advancements in desktop engineering.
Helpdesk
Mercy Hospital
06.2019 - 11.2019
- Provide technical support and assistance to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Document and track all support requests, incidents, and resolutions using a ticketing system.
- Install, configure, and maintain computer systems, software, and peripherals.
- Assist with the setup and deployment of new equipment and technology.
- Conduct regular system maintenance and updates to ensure optimal performance.
- Educate users on the best practices for using technology and provide training as needed.
- Collaborate with other IT team members to address complex technical issues.
- Maintain an inventory of IT assets and ensure proper documentation.
- Stay up to date with the latest technological trends and advancements to provide effective support.
- Contract
Network Support
EPS Networks
12.2018 - 04.2019
- Provided phone support for over 2,000 users
- Troubleshoot network and software issues, performed virus scans, and managed email filters
- Created and disabled accounts in Active Directory and Office 365
- Configured and maintained network devices such as routers, switches, and firewalls.
- Monitored network performance and implemented necessary optimizations.
- Assisted with the deployment and management of virtual private networks (VPNs).
- Utilized ticketing systems like Remedy, ConnectWise, and ServiceNow for issue tracking and resolution
Education
MS - Cybersecurity
Utica College
06.2021
BS - Information Technology
University of Phoenix
01.2017
Skills
- MS Defender
- MS Sentinel
- MS 365 Defender
- Microsoft Entra
- VANTA - SOC 2 and ISO:127001 Preparedness suite
- Sophos Antivirus and Firewall
- Wireshark
- Syskit
- Infosec
- LDAP, SSO, Citrix, Active Directory, SCCM
- Remedy, ConnectWise, Service Now, Zendesk, Spiceworks, Jira, SolarWinds
- Endpoint security
- Log analysis
- Security awareness training
- Physical security
- Access control
- Social engineering
- Compliance management
- Data protection
- Two-factor authentication
- Identity management
- Security policy development
- Incident response
- Business continuity
- Vendor risk management
- Disaster recovery
- Intrusion detection
- Intrusion prevention systems
- Cybersecurity frameworks
- Vulnerability assessment
- Disaster recovery planning
- Compliance auditing
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Task prioritization
- Continuous improvement
- User support
- Risk management
Certification
- CompTIA Security+, CySA+, CSAP
- NMSDC-MBE Certificate, NMSDC CyberReady Minority Business Enterprise Certificate
- Lean Six Sigma Principles Green Belt
Interests
Timeline
Cybersecurity Manager
Walker-Miller Energy Services
09.2022 - 08.2025
Cybersecurity Specialist
Walker-Miller Energy Services
08.2020 - 09.2022
Desktop Engineer
Mercy Hospital
11.2019 - 07.2020
Helpdesk
Mercy Hospital
06.2019 - 11.2019
Network Support
EPS Networks
12.2018 - 04.2019
BS - Information Technology
University of Phoenix
MS - Cybersecurity
Utica College