ANNA LUTZ

• Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
• Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
• Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
• Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
• Ordered medication refills when needed.
• Monitored front desk operations to ensure smooth flow of traffic during peak hours.
• Prepared invoices for services rendered at the clinic and collected payments from clients.
• Restocked and sanitized exam rooms for ample supplies and disease control between appointments.

• Verified accuracy of billing information prior to submitting claims to insurance companies.
• Researched denied claims to determine the cause of denial and corrected errors as needed.
• Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
• Maintained detailed accounts receivable aging reports on a daily basis to ensure timely payments from patients and insurance companies.
• Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .
• Communicated with healthcare personnel, including practitioners to promote accuracy.
• Evaluated and verified benefits and eligibility.
• Posted and adjusted payments from insurance companies.
• Communicated with insurance providers and resolved denied claims for resubmission.
• Calculated adjustments, premiums and refunds.

• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
• Checked daily doctor schedules and verified insurance.
• Checked claims for errors, corrected issues and mailed out in a timely manner.
• Scheduled patient appointment and procedures with Athena.net.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Coordinated between patients and healthcare professionals to meet patient needs.
• Greeted visitors and established purpose of visit to complete check-in procedure quickly.
• Collected and processed copayments and out-of-pocket charges.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Design and implement customer satisfaction metrics.

Opened a new store location and assisted in training new staff.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales.

Inventory taking and reconciling cash receipts.

Fulfill customer shipping needs using UPS and USPS methods.

Completed weekly schedules according to payroll policies.

Trained new managers on store procedures and policies.

Trained staff to deliver outstanding customer service.

Contributed to merchandising ideas at team sales meetings.