Anna L. Wright

Dynamic professional with over 10 years of proven success in client service, customer performance, and leadership within a call center environment. Recognized for consistently achieving top rankings through exceptional call statistics and high levels of customer satisfaction. Fosters strong vendor and customer relationships, contributing to a collaborative team atmosphere while delivering high-quality service. Expertise includes training new employees, administrative procedures, data entry, and effective time management, all underscored by strong attention to detail and organizational skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Receive payment and record receipts for services.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers and public.
• File and maintain records.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from customers or members of the public.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
• Maintain positive professional working relationship with co-workers and juveniles.
• Cope with crisis situations that occurs in a juvenile facility.
• Able to work under pressure; meet inflexible deadlines; set priorities; deal diplomatically with difficult individuals; and supervise others; ability to manage multiple programs; lead management teams and work independently.