Overview
Work History
Timeline
Generic

Anna M Olds

Toano,Virginia

Overview

18
18
years of professional experience

Work History

Program Analyst

USDA, Administrative Service Center
Richmond, VA
11.2024 - Current
  • Company Overview: This is a federal job
  • Currently serves as Federal Agency Travel Administrator (FATA) serving approximately 2000 employees with travel.
  • Acts as the Co-Lead Federal Travel Administrator (FATA) for FiOps on the Concur travel system, or any system that replaces Concur.
  • This includes liaison between FiOps and VS' Lead Travel Team.
  • Enters new employees into the CONCUR travel system, builds profiles and assigns employees to the appropriate routing chains.
  • Reviews all Authorizations and Vouchers for complete documentation, submits for approval.
  • Initiates action to resolve deficiencies in documentation submitted; prepares and certifies documents, based on policy guidance and instruction from professional staff; keeps records of actions; and maintains and follows up on actions in suspense.
  • Advises customers (internal and external) of procedures associated with travel, both domestic and international travel; as well as invitational travelers; responds to routine program-related inquiries and solves procedural problems; notifies inquirers regarding status of actions or processing phase; composes routine correspondence relating to program actions; advises customers and staff members of discrepancies or incomplete information on action documents; and provides general organizational information.
  • Interprets travel regulations, policies, and procedures as well as identifies the need for and development of travel-related standard operating procedures to address areas of non-compliance.
  • Informs program officials of new or revised APHIS, Departmental, Government-wide, travel policies and procedures.
  • Performs travel management actions related to activity such as on-boardings, separations, and deployments and ensures established checklists are accurately populated to reflect progress achieved.
  • Provides training and assistance, as requested, to new employees on using the Concur electronic travel system.
  • Provides technical advice to FiOps and is generally responsible for ensuring the implementation of any new travel system(s) is planned and that the system requirements, such as the organizational structure, sub organizations, lines of accounting, routing lists, authorizing officials, travelers, etc., are identified prior to implementation.
  • Works closely with all FiOps regarding the development and the administration of travel processes within FiOps.
  • This includes domestic, outside CONUS, relocation, and foreign travel.
  • I independently research, analyze, and compile statistics and data from recurring and special reports utilizing a variety of sources to obtain information from sources both internal and external to VS.
  • Currently gives on-the-job training to employees in accordance with established procedures and practices.
  • Creates, plans, and delivers in-house training seminars/courses as needed or recommends formal vendor-provided courses.
  • Conducts other travel duties as assigned.
  • I have experience serving as the Subject Matter Expert (SME) in Timekeeping.
  • This is a federal job

Program Assistant

USDA, FiOPS, VS, Administrative Service Center (ASC)
Toano, VA
03.2024 - 11.2024
  • Company Overview: This is a federal job
  • Currently serves as Federal Agency Travel Administrator (FATA) serving approximately 2000 employees with travel.
  • Acts as the Co-Lead Federal Travel Administrator (FATA) for FiOps on the Concur travel system, or any system that replaces Concur.
  • This includes liaison between FiOps and VS' Lead Travel Team.
  • Enters new employees into the CONCUR travel system, builds profiles and assigns employees to the appropriate routing chains.
  • Reviews all Authorizations and Vouchers for complete documentation, submits for approval.
  • Initiates action to resolve deficiencies in documentation submitted; prepares and certifies documents, based on policy guidance and instruction from professional staff; keeps records of actions; and maintains and follows up on actions in suspense.
  • Advises customers (internal and external) of procedures associated with travel, both domestic and international travel; as well as invitational travelers; responds to routine program-related inquiries and solves procedural problems; notifies inquirers regarding status of actions or processing phase; composes routine correspondence relating to program actions; advises customers and staff members of discrepancies or incomplete information on action documents; and provides general organizational information.
  • Interprets travel regulations, policies, and procedures as well as identifies the need for and development of travel-related standard operating procedures to address areas of non-compliance.
  • Informs program officials of new or revised APHIS, Departmental, Government-wide, travel policies and procedures.
  • Performs travel management actions related to activity such as on-boardings, separations, and deployments and ensures established checklists are accurately populated to reflect progress achieved.
  • Provides training and assistance, as requested, to new employees on using the Concur electronic travel system.
  • Provides technical advice to FiOps and is generally responsible for ensuring the implementation of any new travel system(s) is planned and that the system requirements, such as the organizational structure, sub organizations, lines of accounting, routing lists, authorizing officials, travelers, etc., are identified prior to implementation.
  • Works closely with all FiOps regarding the development and the administration of travel processes within FiOps.
  • This includes domestic, outside CONUS, relocation, and foreign travel.
  • I independently research, analyze, and compile statistics and data from recurring and special reports utilizing a variety of sources to obtain information from sources both internal and external to VS.
  • Currently gives on-the-job training to employees in accordance with established procedures and practices.
  • Creates, plans, and delivers in-house training seminars/courses as needed or recommends formal vendor-provided courses.
  • Conducts other travel duties as assigned.
  • I have experience serving as the Subject Matter Expert (SME) in Timekeeping.
  • This is a federal job

Program Assistant

USDA, FiOPS, VS, District 1
Richmond, VA
12.2014 - 03.2024
  • Company Overview: This is a federal job
  • Serves as the District 1 Federal Agency Travel Administrator (FATA) serving approximately 195 employees with travel.
  • Loads new employees into the CONCUR travel system, builds profiles and assigns employees to the appropriate routing chains.
  • Reviews all Authorizations and Vouchers for complete documentation, submits for approval.
  • Initiates action to resolve deficiencies in documentation submitted; prepares and certifies documents, based on policy guidance and instruction from professional staff; keeps records of actions; and maintains and follows up on actions in suspense.
  • Advises customers (internal and external) of procedures associated with travel, both domestic and international travel; as well as invitational travelers; responds to routine program-related inquiries and solves procedural problems; notifies inquirers regarding status of actions or processing phase; composes routine correspondence relating to program actions; advises customers and staff members of discrepancies or incomplete information on action documents; and provides general organizational information.
  • Interprets travel regulations, policies, and procedures as well as identifies the need for and development of travel-related standard operating procedures to address areas of non-compliance.
  • Informs program officials of new or revised APHIS, Departmental, Government-wide, travel policies and procedures.
  • Performs travel management actions related to activity such as on-boardings, separations, and deployments and ensures established checklists are accurately populated to reflect progress achieved.
  • Provides training and assistance, as requested, to new employees on using the Concur electronic travel system.
  • Tracks all travel on the D1 Budget Travel Access Database.
  • As the holder of a Purchase Card, assists with procuring supplies, equipment, and/or services for the district.
  • Tracks all purchasing on the D1 Budget Purchasing Access Database.
  • Oversees certain VS field office activities related to emergency response; communicates with state, federal, industry, academic responders for EMRS documentation.
  • Performs budget execution activities under the guidance of the Financial Services AO.
  • Completing work across a variety of administrative functions simultaneously, including inventory management, records management, budget tracking, making travel arrangements, and distributing mail.
  • Locating and interpreting applicable guidelines, regulations, and memos for situations where standard operating procedures don't exist or are unclear.
  • Works with other staff to conduct HR functions such as coordinating training and submitting new employee paperwork.
  • Informing stakeholders about new or revised policies that may have an impact on their interactions with the agency.
  • Performs timekeeping duties as needed & required for District 1.
  • Maintains employees' work schedules in a timely and accurate manner.
  • Ensures that hours worked, hours in pay status, and hours absent are properly reported.
  • Ensures compliance with policies and procedures and administrative directives related to time, attendance, and leave.
  • Ensures that employees have attested to the accuracy of their current pay period's time and attendance (including any exceptions such as use of leave) and any adjustments or corrections that are required after time & attendance is approved.
  • Responsible for tracking time & attendance for all employees in D1.
  • Functions independently, with flexibility, personal integrity, and the ability to work effectively with personnel and in coordination with the HR department.
  • Provides attendance, leave balance, overtime, infraction, and reports as needed.
  • Ensures all accounting, transaction & leave codes are correct.
  • Serves as the Deputy Logistical Chief on the Gold National Incident Management Team (NIMT) managing the listed duties while deployed; Provide facilities, services, and material support for the incident, including all essential services and support functions needed for the Incident Management Team (IMT) to conduct effective operations.
  • Track physical assets (equipment and supplies) from request, through receipt, storage, distribution, and demobilization until the incident is concluded and all physical assets are demobilized.
  • Communicate with the IMT on any possible shortfalls or issues.
  • Develop and advise all sections of the IMT resource request process, the resource approval process, and use of the ICS Resource Request Form.
  • Coordinate Finance/Admin Section, coordinate with the Planning Section to advise on availability and current deployment of resources.
  • Supervise Logistics Section personnel, ensure all personnel and equipment and time is completed at the end of each operational period.
  • Ensure the Unit Log, the Incident Communications Plan (ICS Form 205), and the Emergency Medical Plan are updated and provided to Planning Section.
  • Ensure Incident Personnel Performance Rating is completed on each responder.
  • This is a federal job

Health Systems Assistant (OA)

US Army Medical Command USA MEDDAC-OFC CO MACH
Fort Eustis, VA
12.2012 - 12.2014
  • Company Overview: This is a federal job
  • Maintain up-to-date information and is knowledgeable on current information concerning beneficiaries and enrollment.
  • These programs include but are not limited to: TRICARE Prime, TRICARE for Life, TRICARE Plus, National Enrollment Database, and Department of Defense Enrollment and Reporting System.
  • Able to communicate; write or utilize telephonic communication with individual staff members and administrators in assisting them in monitoring their assigned Primary Care Managers and providers.
  • Produces bi-weekly enrollment reports (capacity reports) with input from coordination with Family Health Center Administrators and TRICARE managers to verify, and/or maintain Primary Care Manager capacity and to resolve enrollment errors.
  • Confirms accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and with other data systems.
  • Assists in resolving enrollment discrepancies using extensive knowledge of the benefits program, researching various databases, records, patient history and regulations.
  • Conducts personal or telephonic interviews to establish program eligibility and identified issues related to enrollment.
  • Gathers information from beneficiaries concerning their knowledge of healthcare options available and requirements placed on them by laws and regulations.
  • Advises and provides guidance based on knowledge of programs and information collected.
  • Assists with managing the Primary Care Manager by Name (PCMBN) program including identifying and notifying beneficiaries of Primary Care Manager changes that affect their enrollment and disseminate information to the appropriate clinic and administrative departments.
  • Knowledgeable of different types of software including National Defense Enrollment Eligibility Reporting System (NDEERS), CHCS, MS Word, Outlook, Excel, and Access to support and maintain enrollment population and Primary Care Manager panels.
  • Under general supervision, extracts, defines, formats, and establishes automated files from CHCS.
  • Evaluates and verifies correctness of location data, activity, description, appropriate regulatory authority, and other evaluations necessitating knowledge of the TRICARE Operations program as it applies to the Composite Health Care System.
  • Using practical knowledge of the medical operational regulatory programs, updates the TRICARE Operations Program module by adding new records, modifying existing records, correcting erroneous data, periodically reviewing the database to ensure uniform data convention, and purging incorrect records as approved; and establishes and maintains automated and/or standard office files.
  • Ensures the timely processing of Primary Care Manager (PCM) change requests and resolution of the Primary Care Information Transfer discrepancies (PIT); corrects duplicate patient records to include identifying, merging, and reconciling multiple beneficiary records; ensures the timely mailing of patient notification letters.
  • Sorts, retrieves, and prints reports; compiles periodic reports from information obtained both by software driven and interactive queries of the Composite Health Care System.
  • Assists with, or in the absence of the Administrator for the Composite Health Care System (CHCS) Managed Care Program Module (MCPM), maintains the module.
  • Profiles Primary Care Managers and Providers into the Managed Care Program Module; includes inputting and deleting Primary Care Managers and Providers, adding specialties, and verifying appointments in the Health Care Finder Booking Menu.
  • Works with McDonald Army Health Center Information Management Division to resolve complex problems that may arise and coordinates with Managed Care Support Contract personnel to resolve identified enrollment or Primary Care Manager assignment issues.
  • Ensures all Primary Care Manager/beneficiary assignments are made in a timely manner to prevent problems with appointment booking; compared data within the various Department of Defense (DOD) medical information systems to information in the Managed Care Support Contractor information systems with issue resolution.
  • Knowledge of DOD uniformed services missions, operations, deployments, medical readiness, family separations, lifestyles, individual health and medical needs for active duty, family members and retirees.
  • Knowledge of DOD military health care delivery systems.
  • Knowledge of computer systems from a user point of view, knowing the difference between the various applications of work processing, database, spreadsheet, and communications software.
  • Knowledge of the Composite Health Care System, including the Managed Care Program Module, file and table building and appointment scheduling.
  • Knowledge of military health systems benefits and eligibility determination (DEERS).
  • Knowledge of military healthcare delivery systems.
  • Backup Timekeeper as needed.
  • This is a federal job

Time and Leave Clerk

VA Medical Center
Hampton, VA
11.2012 - 12.2012
  • Company Overview: This is a federal job
  • Coordinates with the supervisor on labor, leave and overtime errors for correction.
  • Inputs some categories of labor corrections into the SDC correction application.
  • Transfers overtime time and leave data from SDC Daily reports to employees Time and Attendance Sheets processed to ATAAPS each pay period, ensures completeness prior to approval of supervisor.
  • Work involves applying a variety of reporting procedures concerned with classifying various types of leave and overtime, forwarding supporting leave documentation as required.
  • Reviews and tracks lack of required data and contacts appropriate supervisor to obtain needed information.
  • Performs other duties as assigned.
  • Knowledge of well-established practices, procedures, methods and instructions for processing time and attendance (T&A) reports.
  • Knowledge is required to update employee pay records and to correct obvious errors in processing T&A sheets.
  • Knowledge of commonly used codes, forms, and procedures for processing T&A sheets.
  • Skill in basic arithmetic calculations for computing bi-weekly balance leave records for the transfer of T&A data from SDC Daily Time and Attendance Sheets to computerized T&A reporting sheets.
  • Uses initiative in carrying out recurring assignments such as daily distribution of reports.
  • Supervisor advises incumbent of changes in work methods and provides instructions for new work.
  • Supervisor assists on difficult work encountered.
  • Work is spot checked for completeness and accuracy.
  • Guidelines used include procedural manuals, oral and written instructions for coding and processing T&A reports.
  • They cover rules and regulations pertaining to General Schedule and Wage Grade time and leave.
  • Written instructions which provide specific directions for performing various T&A reports are readily available.
  • Works in strict adherence to the guidelines.
  • Situations not covered by the guidelines must be referred to the supervisor.
  • Review reports of accuracy, discussing discrepancies with supervisors.
  • The processing involves using similar procedures for completing information on employee time sheets by ensuring: all pertinent information is provided and appropriate signatures are obtained; and correctness of factual and numerical data, such as social security number and total number of hours worked or on leave.
  • Tasks are performed repeatedly each pay cycle in accordance with established procedures.
  • Work of subject position involves applying leave rules, regulations and procedures for processing time cards and T&A reports.
  • The reports prepared directly by incumbent facilitate the payroll processing work performed by others in the employing agency.
  • This is a federal job

Medical Support Assistant

VA Medical Center
Beckley, WV
04.2012 - 11.2012
  • Company Overview: This is a federal job
  • Schedules patients with emergent or urgent medical needs or be scheduled to receive care as soon as practicable, independent of service-connected (SC) status and whether care is purchased or provided directly by the VA.
  • Schedules appointments in accordance with current guidelines, assuring that patients are 50% or more service connected, OEF/OIF, or appointments for a service connected condition are scheduled within 30 days of the desired appointment date specified by the patient or clinician, or added to the Electronic Wait List (EWL) if no appointments are available.
  • Communication with Service Chief is vital to alert them of unavailability to schedule within 30 days.
  • Uses VistA Scheduling Package to schedule all outpatient clinic appointments.
  • Monitors the use of Computerized Patient Record System (CPRS).
  • Uses computers to perform a wide variety of record keeping, correspondence, and tracking operations to include inputting, deleting, retrieving, manipulating and correcting information in databases or automated records.
  • Tracks and trends issues related to program effectiveness and implementation; participates in performance improvement activities related to the program quality improvement process; and offers advice to program staff.
  • Coordinates patient appointments through a computerized patient records system; explains necessary test preparations to patients; and records information such as date, type of exam, and procedures required on appointment cards.
  • Receives and triages consults, schedules initial and follow up appointments and tracks consults for serviced disciplines.
  • Coordinates appointments for patients with other medical services.
  • Processes all aspects of patient movement for outpatient appointments.
  • Ensures that consults are acted upon within seven days.
  • Runs consult lists weekly to ensure compliance.
  • Cancels and reschedules clinics when indicated.
  • Reviews daily schedules and enters no-shows into the computer.
  • Monitors 'Reminder Clinics' for the work area.
  • Determines eligibility for beneficiary travel and processes claims, preparing vouchers and advising veterans of the eligibility with regard to travel benefits.
  • Verifies insurance, enters information from veterans for annual financial assessments (Means Tests and Pharmacy Co-pay Tests) into the system.
  • Makes every effort to resolve patient complaints and concerns.
  • Any unresolved complaints are referred to the immediate supervisor or service partner for resolution.
  • Receives and relays incoming an outgoing telephone, intercom and electronic messages, receives and directs patients and visitors.
  • Prepares, consolidates, submits, and maintains time/attendance records in accordance with established procedures for the department.
  • Performs other directly related duties as assigned.
  • This is a federal job

Secretary (OA)

VA Medical Center
Beckley, WV
09.2011 - 04.2012
  • Company Overview: This is a federal job
  • Serves as secretary to the Chief, Primary Care Service Line as the principal administrative support position for the service line.
  • Performs a multitude of tasks, to include the following: Establishes, maintains, purges, and disposes of office records/files in accordance with regulations and procedures.
  • Maintains supervisor's calendar, coordinates meetings, and schedules meetings and/or conferences.
  • Makes necessary arrangements and ensuring all required materials/services are provided.
  • Reviews and updates office procedures to ensure effective/efficient operations regarding the clerical, procedural, and administrative work of the unit.
  • Prepares a wide variety of correspondence, reports, and other documents and reviews and finalizes documents prepared by others in handwritten or electronic drafts.
  • Consolidates and finalizes information for various reports in accordance with procedures.
  • Proofreads/edits correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format.
  • Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives.
  • Screens incoming mail to identify what needs the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
  • Prepares, consolidates, submits, and maintains time/attendance records in accordance with established procedures for the entire department.
  • Establishes/monitors suspense dates.
  • Requisitions office supplies, printing support, and related materials and services.
  • Updates tracker or suspense files as required.
  • Makes travel arrangements, prepares travel orders and vouchers, in accordance with appropriate travel regulations.
  • Uses multiple office automation software with varied functions to produce a wide range of documents.
  • Develops methods/procedures for office automation tasks, and identifies and solves problems in existing methods or procedures.
  • Uses word processing software; uses database/spreadsheet software and retrieves data for reports; Utilizes CPRS and Vista as needed to complete duties assigned.
  • Uses graphic software to provide graphs and charts for reports and presentations.
  • Transmits/receives documents and messages electronically.
  • As assigned, attends meetings, takes longhand notes to supplement recorded proceedings, prepares minutes and makes distribution.
  • This is a federal job

Medical Secretary/Medical transcriptionist

Reynolds Army community Hospital/Dept of pathology
Fort Sill, OK
02.2007 - 04.2009
  • Company Overview: This is a federal job
  • Serves as secretary to the Chief, Department of Pathology, as the principal administrative support position for the department.
  • Performs a multitude of tasks, to include the following: Receives telephone calls and personal messages; relays information to staff members and provides administrative assistance to them; maintains calendar of appointments for supervisor; reviews incoming correspondence, establishes and maintains files; prepares travel requests and vouchers for staff utilizing Defense Travel System DTS; performs typing duties for supervisor and staff relative to meetings and committees.
  • Serves as Medical Transcriptionist for the department utilizing CoPath and Transnet computer systems with regards to the typing of autopsy reports, gross cutting and dissection of surgical specimens and reports of microscopic findings involving complex medical terminology and phrases.
  • Assists in the preparation of the department for JCAHO inspections.
  • Have extensive knowledge of CHCS and CHCS II computer systems.
  • Assists in the preparation and submission of CEEP requests for the department.
  • Requisitions supplies for the department utilizing E-Mall, and requisitions medical supplies utilizing the DMLSS system.
  • Maintains/enters civilian timecard data into the DCPS system on a biweekly basis.
  • Maintains and updates DMHRSi on a daily basis for the Department.
  • Assists with calling work orders/equipment repair.
  • Prepares hospital reports reflecting minutes of meetings.
  • Uses word processing software to produce various documents.
  • This is a federal job

Radiology File Clerk

Reynolds Army Community Hospital/Dept of Radiology
Fort Sill, OK
04.2006
  • Company Overview: This is a federal job
  • This is a federal job

Timeline

Program Analyst

USDA, Administrative Service Center
11.2024 - Current

Program Assistant

USDA, FiOPS, VS, Administrative Service Center (ASC)
03.2024 - 11.2024

Program Assistant

USDA, FiOPS, VS, District 1
12.2014 - 03.2024

Health Systems Assistant (OA)

US Army Medical Command USA MEDDAC-OFC CO MACH
12.2012 - 12.2014

Time and Leave Clerk

VA Medical Center
11.2012 - 12.2012

Medical Support Assistant

VA Medical Center
04.2012 - 11.2012

Secretary (OA)

VA Medical Center
09.2011 - 04.2012

Medical Secretary/Medical transcriptionist

Reynolds Army community Hospital/Dept of pathology
02.2007 - 04.2009

Radiology File Clerk

Reynolds Army Community Hospital/Dept of Radiology
04.2006

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Anna M Olds