Anna Macalino
Tampa,FL
Overview
17
17
years of professional experience
6
6
Certificates
Work History
Patient Service Manager
Morrison Healthcare Food Services
06.2025 - Current
- Supervised daily operations to ensure exceptional service delivery.
- Developed and implemented efficient workflow processes for service teams.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Coordinated team schedules to optimize staffing and resource allocation.
- Conducted performance evaluations to enhance employee development efforts.
- Collaborated with management to improve service quality and operational efficiency.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Trained staff on customer service standards and operational procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
Interior Designer
Macalino Designs and Home Improvement
Riverview, FL
11.2018 - Current
- Visited home sites when necessary to assess and fulfill customer needs.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Reviewed project costs, budgets and adherence to schedules.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Maintained accurate specifications for each project.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Created professional presentations to creatively communicate design intent and direction.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Produced content for material boards and specification binders for presentation and construction.
Office Manager
Morrison Healthcare
Norfolk, Virginia
03.2024 - 05.2025
- Provided leadership and guidance to team members, ensuring timely completion of high-quality tasks.
- Trained new staff on relevant processes and procedures for efficient onboarding.
- Monitored team performance against targets, implementing corrective actions as needed.
- Resolved escalated customer complaints promptly and efficiently to enhance satisfaction.
- Assisted in developing departmental budgets to manage expenses effectively.
- Maintained confidential records related to personnel matters to ensure compliance.
- Reviewed contracts for accuracy prior to company approval and signing.
- Managed front desk operations, including greeting visitors and directing inquiries.
Team Lead Food and Nutrition Service
Sentara Norfolk General Hospital
Norfolk, VA
08.2022 - 03.2024
- Guided team members to complete tasks on time and maintain high standards.
- Developed strategies that enhanced team productivity and elevated customer service levels.
- Trained new staff on essential processes and procedures.
- Ensured adherence to company policies and procedures within the team.
- Motivated team members to strengthen customer satisfaction and loyalty, supporting retention.
- Served meals promptly to customers, ensuring quality service delivery.
- Verified compliance with sanitation and safety regulations consistently.
Assistant Supervisor/Lead Hostess/Team Lead
Westminster Canterbury
Virginia Beach, VA
10.2014 - 09.2018
- Assisted Manager and Supervisors in evaluating employee performance and cultivating improvement initiatives.
- Updated policies and procedures to maximize team efficiency and productivity.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Filed paperwork and submitted reports to upper management.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Overhauled guest relations policies to address changing concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Customer Service Associate
Burlington Coat Factory Distribution Center
Virginia Beach, VA
10.2012 - 09.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Updated promotional displays to assist merchandising teams and drive new product sales.
- Distributed new merchandise efficiently to different departments.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Processed returned items in accordance with store policy.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Helped customer locate and select appropriate merchandise throughout store.
- Helped customers find store locations and complete purchases.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Answered phone calls to assist customers with questions and orders.
- Resolved issues with cash registers, card scanners and printers.
- Placed merchandise in bags or boxes and gave packages to customers.
Certified Swing Manager
McDonald's Restaurant
Norfolk, VA
02.2009 - 10.2012
- Monitored employee performance to ensure high-quality guest service at every visit.
- Maintained cleanliness and organization across all operational areas.
- Supervised team activities to uphold consistent quality and performance standards.
- Trained staff to close skill gaps, enhancing overall productivity.
- Established positive relationships with guests and employees through effective communication.
- Scheduled and directed daily staff assignments to optimize productivity.
- Provided training in food preparation, cash handling, and sanitation for seamless operations.
- Reconciled daily transactions, balanced cash registers, and deposited earnings securely.
Education
Bachelor of Arts - Interior Design
The Art Institute Of Tampa
Tampa, FL06.2023
High School Diploma -
Norview High School
Norfolk, VA06.2011
Skills
- Leadership support
- Troubleshooting and diagnostics
- Service desk assistance
- Organizational skills
- Financial accounting
- Administrative support
- Customer service
- Office administration
- Employee evaluations
- Front of house management
- Multitasking abilities
- Technical support
- Database entry
- Billing and invoicing
- Event planning
- Word processing expertise
- Spreadsheet management
- Scanning and copying tasks
- File organization skills
- Office supply oversight
- IT service management
- Team leadership skills
- Training and mentoring abilities
- Reporting and documentation proficiency
- Staff supervision capabilities
- Analytical thinking skills
- Team collaboration and leadership abilities
- Performance evaluation expertise
- Policy enforcement skills
- Work planning and prioritization abilities
- Employee recruitment strategies
- Workplace safety protocols
Timeline
Patient Service Manager
Morrison Healthcare Food Services
06.2025 - Current
Office Manager
Morrison Healthcare
03.2024 - 05.2025
Team Lead Food and Nutrition Service
Sentara Norfolk General Hospital
08.2022 - 03.2024
Interior Designer
Macalino Designs and Home Improvement
11.2018 - Current
Assistant Supervisor/Lead Hostess/Team Lead
Westminster Canterbury
10.2014 - 09.2018
Customer Service Associate
Burlington Coat Factory Distribution Center
10.2012 - 09.2014
Certified Swing Manager
McDonald's Restaurant
02.2009 - 10.2012
Bachelor of Arts - Interior Design
The Art Institute Of Tampa
High School Diploma -
Norview High School
Summary
Enthusiastic and driven professional, eager to embrace new challenges. Possesses a solid work ethic, flexibility, and outstanding interpersonal skills. Proficient at working independently, and rapidly acquiring new competencies. A well-organized individual, ready to apply time management and organizational skills in various environments. Looking for entry-level roles to develop skills while making a meaningful contribution to the company's success. Committed and versatile team player, with a proactive mindset and quick learning ability. Strong dedication to effective communication and collaboration. Excited to join a dynamic team and help achieve organizational objectives.
Certification
ServSafe Manager & Proctor