Anna Macalino
Virginia Beach,VA
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Office Manager
Morrison Healthcare
Norfolk, Virginia
08.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted in developing budgets for departmental expenses.
- Maintained confidential records relating to personnel matters.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interior Designer
Macalino Designs and Home Improvement
Riverview, FL
12.2019 - Current
- Visited home sites when necessary to assess and fulfill customer needs.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Reviewed project costs, budgets and adherence to schedules.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Maintained accurate specifications for each project.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Created professional presentations to creatively communicate design intent and direction.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Produced content for material boards and specification binders for presentation and construction.
Assistant Supervisor/Lead Hostess/Team Lead
Westminster Canterbury
Virginia Beach, VA
10.2014 - 09.2018
- Assisted Manager and Supervisors in evaluating employee performance and cultivating improvement initiatives.
- Updated policies and procedures to maximize team efficiency and productivity.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Filed paperwork and submitted reports to upper management.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Overhauled guest relations policies to address changing concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Customer Service Associate
Burlington Coat Factory Distribution Center
Virginia Beach, VA
08.2009 - 09.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Updated promotional displays to assist merchandising teams and drive new product sales.
- Distributed new merchandise efficiently to different departments.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Processed returned items in accordance with store policy.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Helped customer locate and select appropriate merchandise throughout store.
- Helped customers find store locations and complete purchases.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Answered phone calls to assist customers with questions and orders.
- Resolved issues with cash registers, card scanners and printers.
- Placed merchandise in bags or boxes and gave packages to customers.
Education
Bachelor of Arts - Interior Design
The Art Institute Of Tampa
Tampa, FL06.2023
High School Diploma -
MacalinoMacalinoNorview High School
Norfolk, VA06.2011
Skills
- Senior leadership support
- Financial Reporting
- Organizational Skills
- Mail handling
- Financial Accounting
- Administrative Support
- Billing
- Customer Service
- Office Administration
- Money Handling
- Time Management
- Employee Performance Evaluations
- Front of House Management
- Excellent Communication
- Multitasking
Timeline
Office Manager
Morrison Healthcare
08.2022 - Current
Interior Designer
Macalino Designs and Home Improvement
12.2019 - Current
Assistant Supervisor/Lead Hostess/Team Lead
Westminster Canterbury
10.2014 - 09.2018
Customer Service Associate
Burlington Coat Factory Distribution Center
08.2009 - 09.2014
Bachelor of Arts - Interior Design
The Art Institute Of Tampa
High School Diploma -
MacalinoMacalinoNorview High School
Languages
Tagalog, Filipino
Professional