Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA MACK

Summary

I have 37 years of Business Administration experience. I am a team player, hard worker and believe in doing what needs to be done to get the job done right the first time. I am computer literate. Also great at payroll and accounting.

Overview

40
40
years of professional experience

Work History

FLANGE/REPACKER

OKAYA-USA
01.2024 - Current
  • Improved product quality by carefully inspecting and sorting items according to specified guidelines.
  • Streamlined the repackaging process, implementing time-saving techniques while maintaining attention to detail.

SALES MANGER

AMERICAN CAR MART
08.2023 - 01.2024


  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

CREDIT MANAGER

FARMER'S FURNITURE
01.2022 - 08.2023
  • Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.

MANGER/Trainer Coordinator

FE EX
01.2021 - 01.2022


  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Optimized existing training programs to better align with company goals and objectives.
  • Increased trainer productivity by establishing clear expectations and providing ongoing support.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
  • Coordinated schedules for trainers, ensuring adequate coverage for all required courses.
  • Mentored junior trainers, fostering their professional growth and development within the organization.
  • Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Optimized learning plans based on student performance and feedback.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.
  • Established and maintained quality control standards.
  • Built and maintained professional relationships with vendors and suppliers.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

MANAGER/Payroll Clerk

BAR-B-QUE SHACK
02.2011 - 01.2021
  • Negotiated favorable contract terms with suppliers, reducing operational costs for the company.
  • Strengthened brand reputation through consistent delivery of exceptional service experiences for all clients.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Warehouse Shipper

Fed Ex WORLD HUB
05.1984 - 01.2021
  • Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
  • Reduced order processing time with diligent organization of products and accurate documentation.
  • Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
  • Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
  • Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
  • Contributed to reducing product damage by properly packing items and securing them for transport.
  • Organized warehouse layout for optimal space utilization, increasing storage capacity and accessibility of goods.
  • Managed inventory control, verifying quantities received against invoices and updating system records accordingly.
  • Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
  • Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.
  • Trained new employees on warehouse procedures, ensuring efficient integration into the team while maintaining high productivity levels.
  • Demonstrated adaptability and flexibility, taking on additional responsibilities during peak periods to ensure the team met all objectives.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Checked and rechecked orders before packaging and shipping items.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Followed safe handling processes for different types of loads and materials.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Sorted and delivered materials to different work areas and staff.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Will need to explain this job and experience at interview. As i started out as a warehouse worker in 1984. However end my tie with FED EX as a Manager and Trainer.

Nurse Practitioner/Phlebotomist

JENNIE STUART HOSPITAL
03.2008 - 01.2011
  • Enhanced patient satisfaction through effective communication and compassionate care.
  • Collaborated with interdisciplinary team members to optimize patient care and streamline processes.
  • Provided comprehensive healthcare services for diverse populations, addressing acute and chronic conditions.
  • Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
  • Implemented innovative approaches for pain management, improving patient comfort during procedures.
  • Provided elderly patients with preventative health measures including vaccinations, screenings, medication adjustments according to age-related needs.
  • Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
  • Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
  • Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
  • Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
  • Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
  • Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
  • Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
  • Performed specialized phlebotomy procedures such as arterial punctures or heel sticks when necessary for specific diagnostic purposes.
  • Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • dentification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.


Staffing Manager

STAFF PARTNERS
05.2001 - 12.2007
  • Streamlined the recruitment process by implementing effective candidate sourcing strategies and utilizing applicant tracking systems.
  • Enhanced client satisfaction and retention through consistent delivery of high-quality candidates for open positions.
  • Reduced time-to-fill metrics by proactively building a robust talent pipeline and maintaining strong relationships with passive candidates.
  • Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
  • Managed a team of recruiters, providing coaching and development opportunities to improve overall performance and productivity.
  • Collaborated with HR teams to ensure compliance with employment laws, regulations, and company policies throughout the recruitment process.
  • Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
  • Optimized job postings for maximum visibility on various job boards, social media platforms, and professional networks.
  • Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
  • Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
  • Reviewed applications and resumes to support hiring activities.
  • Recruited and hired employees
  • Wrote and posted job descriptions through company web sites
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • WILL EXPLAIN AT INTERVIEW THE DATES OF EMPLOYMENT. WORKED THESE DATES AS A PART-TIME EMPLOYEE.

Education

Associate of Applied Science - MAJOR IN BUSINESS ADM. AND MINOR IN LAB/NURSING

OLE MISS
OXFORD, MISSISSIPPI
05.1987

High School Diploma -

ELLISTON HIGH SCHOOL
MEMPHIS TN
05.1984

Skills

    • Shipping procedures
    • Assembly line experience
    • Order Fulfillment
    • Load Planning
    • Leadership Abilities
    • Payroll and Accounts
      • Team Player
      • Recruiter
      • Quality Control
      • Shipping & Receiving
      • Computer literate

Timeline

FLANGE/REPACKER

OKAYA-USA
01.2024 - Current

SALES MANGER

AMERICAN CAR MART
08.2023 - 01.2024

CREDIT MANAGER

FARMER'S FURNITURE
01.2022 - 08.2023

MANGER/Trainer Coordinator

FE EX
01.2021 - 01.2022

MANAGER/Payroll Clerk

BAR-B-QUE SHACK
02.2011 - 01.2021

Nurse Practitioner/Phlebotomist

JENNIE STUART HOSPITAL
03.2008 - 01.2011

Staffing Manager

STAFF PARTNERS
05.2001 - 12.2007

Warehouse Shipper

Fed Ex WORLD HUB
05.1984 - 01.2021

Associate of Applied Science - MAJOR IN BUSINESS ADM. AND MINOR IN LAB/NURSING

OLE MISS

High School Diploma -

ELLISTON HIGH SCHOOL

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