Anna Maestri
Syracuse,NY
Summary
Dedicated Teacher's Assistant with a passion for supporting educators and enhancing the learning environment. Leveraging 6.5 of experience in customer service, adept at providing exceptional support to both staff and students. Skilled in utilizing computer applications to streamline administrative processes. Excellent communicator, facilitating clear and open communication channels between parents, children, and staff. Committed to promoting a nurturing and inclusive educational experience for all students
Overview
1
1
year of professional experience
1
1
Certification
Work History
Teacher's Assistant
County North Childrens Center
Liverpool, NY
06.2023 - Current
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Took part in professional development workshops to boost skills.
Substitute Teacher's Assistant
Central Square School District
Central Square, NY
03.2024 - Current
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Encouraged continuous development for students of ages through proactive in-class assistance.
Call Center Representative
Empower Federal Credit Union
Syracuse, NY
12.2022 - 06.2023
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used consultative sales approach to understand member needs and recommend relevant offerings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Solvay High School
Solvay, NY06.2017
Skills
- Early Childhood Education
- Instructional assistance
- Special Education Support
- CPR and First Aid
- Time Management
- Multitasking
- Interpersonal Skills
- Office equipment proficiency
- Problem-solving abilities
- Active Listening
- Attention to Detail
Certification
- NYS Certified Teaching Assistant
- Mandated Reporter Training
- Identification and Reporting of Child Abuse and Maltreatment
Timeline
Substitute Teacher's Assistant
Central Square School District
03.2024 - Current
Teacher's Assistant
County North Childrens Center
06.2023 - Current
Call Center Representative
Empower Federal Credit Union
12.2022 - 06.2023
High School Diploma -
Solvay High School