Anna Malone
CPhT
Tivoli,TX
Summary
Personable and dedicated Pharmacy Customer Service Representative with 2 years of experience in health care and retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Patient and detail-oriented with listening and analysis skills to point customers to ideal products while staying motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, winning return business and exceeding sales goals consistently. Dedicated to mastery of store products, services and policies for optimum customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deginated Hitter
Walgreens
Victoria, TX
12.2021 - Current
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Stocked shelves with pharmaceutical products.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Organized drugs by expiration date to ensure freshness.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Conducted quality control checks on all medications before dispensing them.
- Ensured compliance with state laws regarding controlled substances.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Processed insurance claims for reimbursement purposes accurately and efficiently.
- Kept work areas clean, organized, and safe at all times.
- Maintained clean and organized pharmacy shelving and work areas.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Compiled customer demographic, allergy and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Called insurance companies to verify patient benefits.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Entered prescription information into computer databases.
- Established or maintained medications and other patient profiles.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Excelled in exceeding daily credit card application goals.
Shift Leader
Dairy Queen Grill & Chill
Tivoli, TX
08.2019 - 10.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Front Desk Clerk
Best Western Hotel
Edna, TX
03.2012 - 07.2012
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Managed cash drawer according to established accounting guidelines.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Computed bills, collected payments and made change for guests.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Zookeeper
The Texas Zoo
Victoria, TN
09.2007 - 10.2008
- Cleansed and disinfected animal enclosures, cages, and habitats.
- Provided food and water to animals according to dietary requirements.
- Educated visitors on animal behavior, conservation efforts, and safety guidelines.
- Observed animals for signs of distress or illness and reported any changes in behavior to supervisors.
- Performed daily maintenance tasks such as cleaning up after the animals, replenishing bedding materials, refilling feeders.
- Responded quickly to emergency situations involving injured or distressed animals.
- Worked closely with veterinarians during medical procedures on zoo inhabitants.
- Ensured compliance with all applicable laws regarding the humane treatment of zoo animals.
- Developed enrichment activities for zoo inhabitants that encourage natural behaviors.
- Cared for animals with regular feeding and watering, social engagement and play opportunities.
- Cleaned and restocked housing and habitats.
- Presented informal educational programs to excite and inform zoo visitors.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Followed precise feeding instructions and schedules for animals under care.
- Maintained clean and orderly play yards, kennels and cages.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Windsor C-1 High School
Imperial06-2007
Skills
- Material prepping
- Job order prioritization
- Inventory organization
- Medication Dispensing
- Proper labeling procedures
- Insurance Billing
- HIPAA
- Point of sale systems proficiency
- Effective communication skills
- Quality assurance and control
- Excellent math skills
- Insurance Verification
- Problem-solving skills
- Pharmaceutical Calculations
- Great team player
- Great counting abilities
- FDA compliance
- Team Collaboration
- Team Management
- Greeting guests
- Guest Relations
- Professional Appearance
- Payment handling
- Reservation Processing
- Customer Service
- Cash Handling
- Transaction Processing
- Stock replenishment
- Store maintenance
- Telephone Etiquette
- Return processing
- Public Education
- SOP compliance
- Problem-solving aptitude
- Adaptability and Flexibility
- Attention to Detail
- Professional Demeanor
- Decision-Making
- Relationship Building
- Problem Identification
- Goal Setting
- Active Listening
- Continuous Improvement
- Analytical Skills
- Excellent Communication
- Dependable and Responsible
Certification
- CPhT
Timeline
Deginated Hitter
Walgreens
12.2021 - Current
Shift Leader
Dairy Queen Grill & Chill
08.2019 - 10.2022
Front Desk Clerk
Best Western Hotel
03.2012 - 07.2012
Zookeeper
The Texas Zoo
09.2007 - 10.2008
High School Diploma -
Windsor C-1 High School