Anna Malone
Klamath Falls,Oregon
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Klamath County
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and probation officers through consistent follow-ups and progress updates.
Communication Operator / Patient Access Rep - ER
Sky Lakes Medical Center
03.2018 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive organizational culture by offering peer support and collaborating effectively with colleagues on a wide range of advocacy initiatives.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Reduced caller distress by remaining calm, professional, and empathetic during crisis situations.
- Updated patient records with accurate, current insurance policy information.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
Human Resource Generalist
Klamath Basin Behavioral Health
05.2023 - 01.2024
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
Academic Student Advisor
Klamath Community College
07.2022 - 05.2023
- Conducted regular evaluations of advising services to identify areas for improvement or expansion.
- Developed targeted intervention strategies for at-risk students to increase overall academic success rates.
- Organized workshops and seminars to enhance student understanding of career opportunities related to their field of study.
- Supported students in navigating complex university policies, procedures, and requirements for degree completion.
- Consistently maintained updated knowledge about industry trends within fields related to specific majors so as provide accurate information during advising sessions.
- Served as a liaison between students, faculty, and administration to resolve issues in a timely manner.
Human Resources Assistant /Office File Clerk
Fred Meyer
02.2015 - 05.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
Human Resources Manager
Kmart, Sears Holding
01.2010 - 06.2015
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
Education
Bachelor of Science - Psychology
Oregon Institute of Technology
Klamath Falls, OR06-2023
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Documentation and reporting
- Client advocacy
- Case planning
Accomplishments
- Supervised team of 68 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 in the development of peer support program.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Basic Life Support Certification (BLS)
- Moral Reconation Facilitator
- Certified Peer Support Specialist
- Applied Suicide Intervention Facilitator
Timeline
Case Manager
Klamath County
08.2024 - Current
Human Resource Generalist
Klamath Basin Behavioral Health
05.2023 - 01.2024
Academic Student Advisor
Klamath Community College
07.2022 - 05.2023
Communication Operator / Patient Access Rep - ER
Sky Lakes Medical Center
03.2018 - Current
Human Resources Assistant /Office File Clerk
Fred Meyer
02.2015 - 05.2018
Human Resources Manager
Kmart, Sears Holding
01.2010 - 06.2015
Bachelor of Science - Psychology
Oregon Institute of Technology
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