ANNA MANNING
Tucson,AZ
Summary
Service oriented, solution-focused, and adaptable team member with extensive experience in fast-paced medical environments. Excellent teamwork, organizational, and communication skills. A reliable healthcare provider who is skilled in patient care with the ability to maintain composure during critical incidents and rapidly changing circumstances.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
American Medical Response, AMR
04.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Assisted paramedics in performing patient procedures within scope of practice.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
- Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
Patient Service Representative
Carondelet Medical Group
02.2023 - 03.2024
- Scheduled appointments and assisted with referrals.
- Processed payments and reconciled accounts.
- Assisted patients with completing paperwork and understanding medical terminology.
- Provided clerical support to assist in delivery of quality health care services.
- Coordinated with back office staff for timely and effective care of patients.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Input patient data into the electronic medical record system accurately and efficiently.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
- Assisted patients with insurance information and billing questions.
- Analyzed patients' abilities to pay to determine charges on sliding scale.
Administrative Assistant
US Naval Hospital Okinawa
03.2022 - 11.2022
- Scheduled appointments within 48 hours of receiving patients' referrals.
- Processed approximately 25 referral transactions per hour.
- Reviewed referrals for administrative and clinical completeness and appropriateness before requesting insurance authorization.
- Tracked appointments in accordance with Military Health System access to care standards.
- Scheduled appointments for 23 specialty clinics and their respective doctors.
- Answered approximately 60 incoming calls and made 60-80 outgoing calls to patients daily.
- Obtained, updated, and filed medical records into an electronic database ensuring completeness, accuracy, and consistency within established guidelines.
- Utilized the Composite Healthcare System (CHCS) and the Armed Forces Longitudinal Technology Applications (AHLTA) and various other databases in support of patient care.
- Coordinated patient treatment in a collaborative group environment between providers, licensed staff, and clerical staff.
Complex Manager
MCCS Athletics
05.2021 - 01.2022
- Responsible for keeping and maintaining retail and supply inventory valued at more than $50,000.
- Reviewed and briefed senior leadership on weekly reports.
- Processed employee timecards and leave requests for submission to payroll.
- Prepared monthly work schedules for civilians, master labor contractors, and contractors for two facilities.
- Responsible for replying to customer inquiries, requests, and complaints, while ensuring compliance with all regulations, policies, and procedures.
- Maintained calendars, schedules, and coordinated/conducted weekly staff meetings.
- Led recruitment efforts and trained new employees.
- Maintained open and friendly communication with senior leadership and staff.
- Generated a variety of purchase requests for 2 facilities ensuring inventory is stocked.
- Served as an authoritative source of information on all matters related to the fitness center and policies.
- Utilized advanced office automation equipment to create and maintain weekly sales reports, end-of-month inventories, facility checklists, monthly schedules, etc.
- Maintained all necessary files to ensure compliance with appropriate policies.
- Responsible for maintaining correspondence and reports for retail inventory and invoicing new retail items.
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs.
Recreation Assistant
MCCS Athletics
11.2019 - 05.2021
- Responsible for maintaining and issuing Command Suit Equipment valued at more than $30,000.
- Received telephone calls, greeted visitors, and assessed the nature of calls to determine the best course of action.
- Ensured all requests for action and information were made known to appropriate supervisors.
- Kept Semper Fit Gym and McCutcheon Gym within MCCS guidelines for safety and fire procedures, as well as cleanliness standards.
- Trained new staff on the functions, operations, and procedures of Semper Fit and McCutcheon Gym.
- Supported events on other Marine Corps Bases.
Waitress/Bartender
Pizza Sun
06.2019 - 02.2020
- Greeted and informed customers of products, fostering positive store experiences.
- Obtained food and drink orders using a standard order pad or memorization.
- Assisted kitchen staff in order preparation
- Liaised with cooks to review menu changes and service specifications.
- Delivered accurate checks and processed bill payments in POS system.
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience.
- Answered telephones to take reservations or to-go orders.
- Prepared nightly sales reports utilizing automation software.
Waitress
Fogo Brazil
05.2018 - 10.2018
- Seated customers and took orders in a timely manner.
- Presented menus to answer questions about items and make recommendations.
- Ensured all customers receive prompt and accurate service.
- Assisted in serving guests for parties and special functions.
- Provided assistance to bartenders and kitchen staff to ensure meals and drinks are served promptly.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Delivered customer checks and securely processed credit card or cash payments.
Waitress
Bollywood Jewel
06.2017 - 09.2017
- Greeted and escorted guests to tables, fostering a warm welcome.
- Took food and drink orders.
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience.
- Restocked items and counted inventory daily.
- Collected payments and prepared checks.
Education
Bachelor of Science - Health Services Coordination
Western Governors University
Salt Lake City, UT09.2025
Skills
- Basic Life Support
- CPR and First Aid
- Vital signs monitoring
- Information documentation
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Emergency Medical Technician
American Medical Response, AMR
04.2024 - Current
Patient Service Representative
Carondelet Medical Group
02.2023 - 03.2024
Administrative Assistant
US Naval Hospital Okinawa
03.2022 - 11.2022
Complex Manager
MCCS Athletics
05.2021 - 01.2022
Recreation Assistant
MCCS Athletics
11.2019 - 05.2021
Waitress/Bartender
Pizza Sun
06.2019 - 02.2020
Waitress
Fogo Brazil
05.2018 - 10.2018
Waitress
Bollywood Jewel
06.2017 - 09.2017
Bachelor of Science - Health Services Coordination
Western Governors University