Anna Marchetta
Newark,DE
Summary
Focused and reliable restaurant server, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Furthermore, I am a motivated student, having earned 58 total credits at the University of Delaware with 74 credits in progress. I am an experienced student with a background in health science courses such as anatomy and physiology, chemistry, biology, physics, nutrition, psychology, and life span development. Driven student, focused on helping students with disabilities through studying a health, physical activity, and disability minor and by being a peer mentor for students with autism.
Overview
2
2
years of professional experience
Work History
Restaurant Server
State Street Grille
Clarks Summit , PA
05.2021 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Ice Cream Server
Mannings Dairy Farm
Clarks Summit , PA
06.2020 - 09.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Education
Bachelor of Science - Exercise Science Major
University of Delaware
Newark, DE05.2024
Skills
- Encouraging Participation and Inclusivity
- Collaborative and Team-Oriented
- Organizing and Distributing Materials
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Passion for Health and Fitness
- Anatomy and Physiology
- Critical Thinking
Personal Exercise Goals
I will be particapating and training to run in the Philadelphia Half Marathon held November 2022.
Timeline
Restaurant Server
State Street Grille
05.2021 - Current
Ice Cream Server
Mannings Dairy Farm
06.2020 - 09.2021
Bachelor of Science - Exercise Science Major
University of Delaware
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