Anna-Margaret Greene
Rayville,LA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
JL'S Auto Repair
01.2021 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Experience Manager
Michaels Arts and Crafts
04.2019 - 04.2020
- Welcomed customers and helped determine their needs.
- Delegated tasks to existing support team members.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Operations Manager
David's Bridal
08.2015 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Seasonal Stock Assoicate
Michaels Arts and Crafts
12.2013 - 02.2014
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions and provided detailed product information.
- Managed daily store operations to ensure a clean, organized, and efficient retail environment.
Assistant Manager
KMS Uniforms
04.2010 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales by identifying and purchasing trendy accessories for the retail floor.
- Developed strong relationships with retail partners by providing exceptional support and communication.
Education
High School Diploma -
LDCC
Monroe, LA10.2013
Skills
- Time Management
- Team Leadership
- Project Management
- Customer Relationship Management
- Staff Training and Development
- Performance Evaluations
- Customer Service
- Problem-solving abilities
- Goal-Oriented
Timeline
Manager
JL'S Auto Repair
01.2021 - 11.2023
Customer Experience Manager
Michaels Arts and Crafts
04.2019 - 04.2020
Operations Manager
David's Bridal
08.2015 - 05.2018
Seasonal Stock Assoicate
Michaels Arts and Crafts
12.2013 - 02.2014
Assistant Manager
KMS Uniforms
04.2010 - 10.2012
High School Diploma -
LDCC
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