Anna-Maria Bono
Stockbridge,United States
Summary
Experienced operations professional skilled in coordinating and optimizing workflows for enhanced efficiency and productivity. Committed to fostering strong team collaboration and ensuring smooth operations. Proficient in logistics, project management, and effective problem-solving. Recognized for reliability and adaptability, always ready to meet evolving demands and consistently achieve exceptional results.
Overview
18
18
years of professional experience
Work History
OPERATIONS COORDINATOR II
Ryder System, Inc.
08.2012 - Current
- Collaborate with drivers, warehouse staff, and customers to effectively resolve scheduling conflicts and delivery challenges
- Manage logistics for over 100 clients; ensure timely deliveries and installations while adhering to strict deadlines
- Analyze and optimize driver routes to enhance operational efficiency and service coverage across Northern, Central, and South Georgia
- Utilize various websites to determine the accuracy of delivery/removal/client addresses
- Review customer profiles, navigation, routing, and dispatch details for accuracy
- Review site regulations, delivery/removal requirements, and end-user requests to ensure compliance with specifications for seamless delivery
- Conduct interviews to obtain sufficient information to determine eligibility for our delivery and removal services and prepare universal summary reports of applicable data
- Process expedited service requests for same-day relocation, delivery, and/or removal of electronic products
- Create and manage office documents and correspondence using computer software including Excel spreadsheets, charts, and word processing
- Experience with recruiting and negotiating contracts with vendors and creating vendor accounts for invoice processing
- Proficiency in payroll processing for staff consisting of drivers, warehouse personnel, temporary workers, and dispatch schedulers - including data entry, maintaining employee time records, calculating adjustments, and maintaining confidentiality and employee integrity
- Salary: $45,947.00 USD Per Year
- Hours per week: 40
- Supervisor: Johnnie Strickland (678-439-0130)
- Okay to contact this Supervisor: Yes
Barista/Sales Associate
Barnes & Noble
08.2012 - 04.2021
- Delivered exceptional customer service by efficiently managing high-volume operations, serving over 100 customers daily, resulting in a 15% increase in customer satisfaction ratings
- Trained and mentored 10 new employees, fostering a culture of continuous skill development, with 50% advancing to trainer roles, enhancing team performance and reducing onboarding time by 30%
- Maintained a clean and organized café environment, ensuring compliance with health and safety standards, which contributed to a 25% increase in repeat customer visits
- Provided expert recommendations on book selections, resulting in a 20% increase in sales of featured titles, contributing to an overall revenue growth of $30,000 during peak seasons
- Conducted thorough research on customer inquiries, maintaining a professional demeanor that enhanced overall customer satisfaction scores by 15%
- Salary: $12.00 USD Per Hour
- Hours per week: 20
- Supervisor: Germaine "Ms Enji" Hughes (678-938-4533)
- Okay to contact this Supervisor: Yes
Assistant Apartment Manager
Terrace Village Apartments
11.2006 - 08.2008
- Managed 225 unit complex in Supervisor’s absence [1 month’s period and sporadically afterward]
- Public Relations/Customer service – built/sustained positive working relationship with multicultural tenants of diverse disciplines – move-ins, showings, inspections, vacancy reports
- Managed Accounts Receivable/Collecting Rent/light Bookkeeping/Purged Records
Education
Bachelor of Arts - BA Administration - Entrepreneurial Management Concentration
California State University, San Bernardino
San Bernardino, CA06.2010
Skills
- Data management
- Communication skills
- Scheduling management
- Analyze and organize data
- General office automation software
- Research skills
- Maintain vendor agreements
- Case management
- Payroll
- Accounting
- Invoice processing
- Accounts payable
- Dispatch
Timeline
OPERATIONS COORDINATOR II
Ryder System, Inc.
08.2012 - Current
Barista/Sales Associate
Barnes & Noble
08.2012 - 04.2021
Assistant Apartment Manager
Terrace Village Apartments
11.2006 - 08.2008
Bachelor of Arts - BA Administration - Entrepreneurial Management Concentration
California State University, San Bernardino
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