Anna Maria Ortega
East Chicago,IN
Summary
A position where I can utilize my knowledge and office skills as well as to build exciting challenging opportunities for advancement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Site Supervisor Scatter Sites North
Manage Chicago
01.2025 - Current
- Responsible on calling vendors to completed work assignments
- Overseeing that the leasing process with the administrative staff
- Keeping track of vacant units so that they become make ready
- Maintaining the occupancy at 98%
- Ensuring that unit inspections are being conducted
- Ensuring that the monthly extermination is being conducted
- Overseeing the Administrative Staff, Maintenance Staff and Janitorial Staff
- Conducting interview for new hires
- Run work order report to prevent from failing work orders
- Update reports Yardi Reports on a daily basis
- Oversee that the all reports (i.e
- Budgets, 18D, variance report, management plans, payroll, etc.) are completely correctly
- Oversee that the property is kept in safe and sanitary conditions
- Oversee that all recertifications, work orders, audits, and Ifiling is completed in a timely manner
- Provide training for administrative staff
- Ensure that the administrative staff is enrolled to obtain certificates needed to perform their duties
- Ensured that residents were treated with the utmost and professional customer service at all times
- Always held an open door policy so that resident concerns are met
- Assists in the development, implementation and prioritization of goals, objectives and policies
- Enforcing the attendance and the dress code policy
- Managing the attendance and submitting time to HR
- Performs varied, complex and confidential administrative duties under limited supervision
- Composes routine correspondence and independently prepares correspondence not requiring supervisor's personal attention
- Screens calls, inquiries, and refers visitors, when necessary
Operations Manager Scatter Sites North
Manage Chicago
07.2024 - Current
- Responsible on calling vendors to completed work assignments
- Generate work orders
- Update reports on a weekly basis
- Completed all reports (i.e
- Budgets, 18D, variance report, management plans, payroll, etc.)
- Walked property daily to ensure safe and sanitary conditions
- Managed all staff members and security staff to ensure that all work was completed in a timely manner
- Ensured that residents were treated with the utmost and professional customer service at all times
- Always held an open door policy so that resident concerns are met
- Assists in the development, implementation and prioritization of goals, objectives and policies
- Performs varied, complex and confidential administrative duties under limited supervision
- Composes routine correspondence and independently prepares correspondence not requiring supervisor's personal attention
- Screens calls, inquiries, and refers visitors, when necessary
Cashier
Wal-Mart
07.2021 - 03.2022
- To assist customer in the checkout line
- Ringing up sales, bagging items
- Requesting price checks, honoring coupons
- Collecting payments and giving appropriate change
- Providing excellent customer services with accuracy
- Supervises, initiates and maintains a variety of files and records of information
- Performs special projects as directed by the supervisor, including ordering supplies and updating insurance policies
- Manages calendars and schedules appointments for supervisor
- Assisted in a variety of administrative functions to include scanning and copying
Property Manager-Altgeld Murray Homes
East Lake Management
03.2017 - 08.2021
- Conduct annual recertification and interim adjustments
- Distribute 14 day notices to residents
- Address resident concerns with or without appointments that come in the office
- Assist with rent collection when needed
- Periodically walk property to ensure safe and sanitary conditions
- Conduct quarterly unit inspections
- Submit incident report as needed
- Ensuring that residents with outstanding balance are submitted to legal to start the eviction process
- Ensure that residents are treated with the utmost and professional customer service at all times
- Tenanting monthly meetings Tenant Service Meeting
- Tenanting monthly meetings with Chicago Housing Authority
- Resolving tenant issues
Property Manager
The Habitat Company
Chicago, USA
11.2009 - 02.2017
- Company Overview: Chicago, IL
- Planned and managed capital projects and routine and preventive maintenance
- Managed contracts, contractors and vendors
- Processed all payables as it pertained to the property
- Completed all reports (i.e
- Budgets, 18D, variance report, management plans, payroll, etc.)
- Walked property daily to ensure safe and sanitary conditions
- Managed all staff members and security staff to ensure that all work was completed in a timely manner
- Ensured that residents were treated with the utmost and professional customer service at all times
- Always held an open door policy so that resident concerns are met
- Assists in the development, implementation and prioritization of goals, objectives and policies
- Performs varied, complex and confidential administrative duties under limited supervision
- Composes routine correspondence and independently prepares correspondence not requiring supervisor's personal attention
- Screens calls, inquiries, and refers visitors, when necessary
- Supervises, initiates and maintains a variety of files and records of information
- Performs special projects as directed by the supervisor, including ordering supplies and updating insurance policies
- Manages calendars and schedules appointments for supervisor
- Assisted in a variety of administrative functions to include scanning and copying
- Chicago, IL
Education
Diploma - Word Processing/Secretarial
SAWYER BUSINESS COLLEGE
Hammond, IN05.1994
Diploma - General Studies
EC CENTRAL HIGH SCHOOL
East Chicago, IN06.1990
Skills
- Task delegation
- Team collaboration
- Workplace safety
- Decision making
- Supervisory skills
- Site operations
- Site maintenance
- Staff training
- Site scheduling
- Team supervision
- Staff management
- Customer relations
- Team leadership
Certification
- Bilingual, Chicago, IL, 03/25
- Public Housing Rent Calculation Certificate, Chicago, IL, 03/25
- Yardi Property Manager Training, Chicago, IL, 08/20
- EIV Certification, Chicago, IL
- State of IL. Leasing Agent, Chicago, IL, 05/10
- Certified Continued Occupancy Specialist, Chicago, IL, 04/10
- Certified Senior Housing Specialist, Chicago, IL, 02/14
Languages
Spanish
Professional Working
Timeline
Site Supervisor Scatter Sites North
Manage Chicago
01.2025 - Current
Operations Manager Scatter Sites North
Manage Chicago
07.2024 - Current
Cashier
Wal-Mart
07.2021 - 03.2022
Property Manager-Altgeld Murray Homes
East Lake Management
03.2017 - 08.2021
Property Manager
The Habitat Company
11.2009 - 02.2017
Diploma - General Studies
EC CENTRAL HIGH SCHOOL
Diploma - Word Processing/Secretarial
SAWYER BUSINESS COLLEGE