ANNA-MARIE BRIGGS
Customer Care
Westminster,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Head Cake Decorator
Anna's Sweet Creations
01.2019 - Current
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Implemented effective training programs for new hires, enabling rapid integration into the team and consistent quality output from all decorators.
- Tracked cake sales and productions processes.
- Worked with customers to define cake vision based on color, theme, size and price.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Accomplished multiple tasks within established timeframes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Special needs bus assistant
KAM Enterprises
8 2013 - 1 2019
- Assist and care for special needs children during their ride to and from school
- Communicate with school staff and parents about child's needs.
- Communicated positively with children and guardians.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
Cake Decorator
Cakes Plus
06.2012 - 08.2013
- Manage time to get cake orders completed
- Follow directions to decorate cake orders to customer's wants.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
Cake Decorator and Trainer
Publix Supermarkets
04.2008 - 02.2012
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Implemented effective training programs for new hires, enabling rapid integration into the team and consistent quality output from all decorators.
- Tracked cake sales and productions processes.
- Worked with customers to define cake vision based on color, theme, size and price.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Oversaw budgetary planning for the department, achieving cost-effective operations while maintaining high standards of excellence in product offerings.
- Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Decorated cakes according to customer requests and themes.
- Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
- Weighed, boxed, and wrapped bakery products.
- Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Customer care and stocker
Staples
09.2005 - 04.2007
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate - Culinary Arts
Nashville State Community College
Nashville, TN 01.2008 - 01.2010
Associate - General Studies
Essex Community College
Essex, MD 08.2005 - 08.2007
Skills
Great customer service - 10 years
Timeline
Head Cake Decorator
Anna's Sweet Creations
01.2019 - Current
Cake Decorator
Cakes Plus
06.2012 - 08.2013
Cake Decorator and Trainer
Publix Supermarkets
04.2008 - 02.2012
Associate - Culinary Arts
Nashville State Community College
01.2008 - 01.2010
Customer care and stocker
Staples
09.2005 - 04.2007
Associate - General Studies
Essex Community College
08.2005 - 08.2007
Special needs bus assistant
KAM Enterprises
8 2013 - 1 2019
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