Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Anna-Marie Grafton

Restaurant Manager
Knoxville,TN

Summary

With over nine years of experience in the restaurant and catering industry, I bring a strong background in event planning, client services, and team leadership. I’ve successfully managed events ranging from high-capacity functions to intimate fine dining experiences, ensuring exceptional service and seamless execution. I'm known for my strong work ethic, attention to detail, and ability to multitask in fast-paced environments. I’m passionate about training and team development, with years of experience mentoring staff and enhancing operational efficiency. I am a confident communicator and analytical problem solver and take pride in creating memorable experiences for clients and guests alike and value the long lasting relationships I have formed from them.

Overview

7
7
years of professional experience

Work History

Training Server

Abridged Beer Company
12.2023 - Current
  • Set up store for success on a daily basis to achieve maximum productivity. Experienced in all FOH positions and seamlessly transitioned between them throughout each shift.
  • Generated repeat business through exceptional customer service and formed great connections along the way.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Adept at serving large parties with ease while keeping tabs neatly organized.
  • Demonstrated patience and flexibility as new processes were implemented within a quickly growing company.

Part Time Event Planner

New Day Medical / ColoHealth
07.2024 - 11.2024
  • Managed event logistics and operations.
  • Seamlessly planned a 4 day trip to ADLM including scheduling all meetings, coordinating travel and lodge, and sending out follow up emails at the conclusion of the event.
  • Coordinated schedules and timelines for events.
  • Corresponded with clients to answer questions and resolve issues.
  • Ran weekly meetings highlighting what we would like to achieve over the next week/month/year event wise and investor meeting wise.
  • Performed event coordination for larger parties and gatherings promoting a inclusive environment for the staff.
  • Optimized event outcomes by maximizing yield within tight budgets constraints and a strict time limitation.

Certified Training Server/ Certified Training Host

Loco Burro
04.2022 - 05.2023
  • Trained and prepared new servers and hosts to properly complete all necessary tasks.
  • Designed and implemented informational packets for training and ensured all milestones were met within a timely manner.
  • Supervised the flow of the store and made sure all FOH areas were successful and not overwhelmed. Improved FOH morale by assisting other servers, bartenders, and hosts whenever needed.
  • Responsible for handling all cashouts and tips at the end of shifts. Organized and delegated all side work and closing tasks throughout the shift, and held FOH staff accountable for any missed assignments.

Caterer

Levy Restaurants/Purdue Athletics
07.2018 - 07.2021
  • Accomplished prep work, cooking, and catering for the Purdue football team 5 days a week in addition to game days.
  • Worked intimately with VIP floors and guests on game days insuring all needs are met.
  • Demonstrated ability to work in high-stress environments for 18+ hours at a time in multiple positions.
  • Coordinated, managed, and disassembled multiple weddings and events of various sizes and clientele bases. Catered bridal parties, showers, receptions, and rehearsal dinners. Gained proficiency in decoration layout and managing the flow of events.
  • Skilled in coordinating 1,000+ people events and learned how to effectively price a menu, considering the relation between profit and changing inflation costs. Demonstrated flexibility with multiplying and altering a menu with short notice to accommodate dietary restrictions and last minute additions.
  • Demonstrated exceptional ability to work with a team as part of a support group that traveled to multiple locations including Gainbridge Fieldhouse and Indianapolis Motor Speedway as we catered major events (e.g. Pacers games, Indy 500, etc.).

Education

High School Diploma -

Mt. Vernon High School
Fortville, IN
05.2016

Skills

  • Hospitality Industry and Banquet Background

  • Cost Analysis Expertise and Money Handling Skills

  • Microsoft Word/Google Docs

  • Food Preparation and Safety

  • Restaurant Management and Inventory Control

  • Organizational and Strategic Planning Skills

  • Quick Decision Making and Time Management

  • Workplace Discipline Management

  • Adaptable in High Stress Environments

  • Strong Interpersonal Skills

Timeline

Part Time Event Planner

New Day Medical / ColoHealth
07.2024 - 11.2024

Training Server

Abridged Beer Company
12.2023 - Current

Certified Training Server/ Certified Training Host

Loco Burro
04.2022 - 05.2023

Caterer

Levy Restaurants/Purdue Athletics
07.2018 - 07.2021

High School Diploma -

Mt. Vernon High School

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Anna-Marie GraftonRestaurant Manager