Anna-Marie O'Brien
Semmes,AL
Summary
Highly motivated to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Dispatcher
Mobile Fire Rescue Department
04.2023 - Current
- Entered, updated, and retrieved information from a variety of computer systems.
- Answered multiple lines and gathered information on emergency and non-emergency calls.
- Provide quick and effective dispatch of ambulance crews to emergency and non-emergency calls for service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Server
Wintzell'S Oyster House
05.2022 - 08.2022
- Communicated with hosts and kitchen staff to prepare for and serve customers
- Prepared checks, itemizing total meal costs and taxes.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Internship Student
City of Semmes Police Department
05.2022 - 08.2022
- Assisted the City of Semmes Assistant Chief of Police in traffic patrol, warrant arrests, jail transport, routine tag inquiries, and drivers license inquiries
- Attended criminal court with the City of Semmes frequently, learned from the magistrate and worked in the mayor's office handling civilians and office tasks
- Sat in on job interviews for an administrative assistant for the Police Department and Fire Department
- Assisted and aided the City of Semmes Fire Chief in classes and other duties.
Volunteer
Ashland Health & Rehabilitation LLC
06.2021 - 05.2022
- Volunteered, when able, with residents to assist with activities, meal time, and companionship.
- Enhanced community engagement by organizing and leading outreach events.
Server
Cracker Barrel Old Country Store
03.2021 - 07.2021
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements
- Trained new employees on restaurant procedures and plating techniques
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Volunteer
Camp SMILE
06.2019 - 07.2021
- For three weeks throughout the summer, I assisted and aided special needs campers.
- Each week I cared for different campers with various needs, some were total assistance.
Hostess/Server
Texas Roadhouse Restaurant
01.2021 - 04.2021
- Provided exceptional service to a high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Volunteer
Providence Hospital
06.2016 - 07.2019
- Observed surgical procedures.
- Assisted in wound care/hyperbaric medicine.
- Assisted patients/families in surgical pre/op and waiting room areas.
- Assisted nurses in ICU and assisted patients in the physical therapy department.
Education
Bachelor of Science -
Coastal Alabama Community College
Bay Minette, ALBachelor of Arts - Criminal Justice/Anthropology
The University of Alabama
Tuscaloosa, AL12.2022
High School Diploma -
Saraland High School
Saraland, AL05.2020
CPR Certified
Mobile, AL05.2023
FEMA - Intro To National Incident Management
FEMA - Intro to Command Systems
FEMA - TERT Basic Course
FEMA - National Response Framework
FEMA - Basic Incident Command Systems for Initial Response
Skills
- Customer Relations
- Data Entry
- Dispatch Coordination
- Communication Equipment Operation
- Time Management
- Critical Thinking
- Record Keeping
- Attention to Detail
- Decision Making
References
- Jeff Eiland | Assistant Chief of Police, Semmes, AL
jeffeiland@cityofsemmesal.gov | (251)293-9669
- Crystal Williams Dees | Educator
crystal_w_dees@yahoo.com | (251)581-0550
- Shauna Johnson | Accountant
johnsonkeith1247@bellsouth.net | (251)454-8384
- Mose Chapple | Family Friend
(251)421-0086
- James Harred | Judge
james@jamesharred.com | (251)482-8530
Timeline
Dispatcher
Mobile Fire Rescue Department
04.2023 - Current
Server
Wintzell'S Oyster House
05.2022 - 08.2022
Internship Student
City of Semmes Police Department
05.2022 - 08.2022
Volunteer
Ashland Health & Rehabilitation LLC
06.2021 - 05.2022
Server
Cracker Barrel Old Country Store
03.2021 - 07.2021
Hostess/Server
Texas Roadhouse Restaurant
01.2021 - 04.2021
Volunteer
Camp SMILE
06.2019 - 07.2021
Volunteer
Providence Hospital
06.2016 - 07.2019
Bachelor of Science -
Coastal Alabama Community College
Bachelor of Arts - Criminal Justice/Anthropology
The University of Alabama
High School Diploma -
Saraland High School
CPR Certified
FEMA - Intro To National Incident Management
FEMA - Intro to Command Systems
FEMA - TERT Basic Course
FEMA - National Response Framework
FEMA - Basic Incident Command Systems for Initial Response
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